Evening: Guest Service Representative (Part Time)

Toot'n Totum•Borger, TX

About The Position

The Guest Services Representative (GSR) provides exemplary Guest service and works to make each visit pleasant, convenient, and enjoyable. The role serves Guests politely, courteously, and professionally while assisting store management in maintaining store cleanliness and safety. The position has no supervisory responsibilities.

Requirements

Be people-oriented and have a friendly, enthusiastic demeanor to deliver the desired Guest service experience.
Show respect for Guests, vendor partners, fellow team members, and managers.
Have effective critical-thinking and creative problem-solving skills, business acumen, and curiosity.
Have strong verbal communication skills and communicate effectively with Guests, managers, vendor partners, and Company team members.
Have strong conflict-resolution skills, a strong self-concept, willingness to learn, and the ability to make decisions.
Use good judgment and accept personal accountability for areas of responsibility.
Act with integrity and professionalism.
Be dependable and punctual and report to work on time as scheduled.
Be available for holidays, weekends, and irregular hours according to business needs.
Be able to obtain and maintain Texas Alcoholic Beverage Commission (TABC), Tobacco certification, and Food Handlers certificate.
Be able to stand, walk, talk/hear, push/pull, climb, bend/stoop, crouch/kneel/crawl, balance, twist/reach, carry, grasp with hands, and squat.
Be able to lift 50 to 100 pounds.
Be able to hear alarms, communication equipment, and verbal instructions.
Have basic reading, writing, and math skills; basic speech skills; English-language speaking, reading, writing, and comprehension skills; memorization and analytical skills; and the ability to function under stress and make independent decisions.
Meet general vision requirements, including close vision under 20 inches, color vision, and peripheral vision.
Be able to regularly and repetitively use both feet and both hands.

Nice To Haves

Previous Guest relations or customer service experience is desired but not required.

Responsibilities

Provide excellent Guest service and an experience worth repeating by demonstrating the Company Values: Guest Ready, Honor & Value, Quick, Clean & Convenient, Ownership, and Team-Focused.
Greet Guests when they enter the store and thank them when they leave.
Mention limited-time offers and monthly promotions as directed by Operations leadership.
Maintain cleanliness and appearance inside the store, including restrooms, trashcans, doors and windows, floors, rugs, counters, office areas, merchandise shelving, food service areas, and beverage bars.
Maintain cleanliness and appearance outside the store, including entrances, parking lots, trashcans, doors and windows, porches and sidewalks, fuel islands, and valets.
Perform basic merchandising, including stocking and facing merchandise, stocking beverage bars, bagging ice, brewing coffee and tea at assigned intervals, and stocking lottery supplies and tobacco/vape products.
Follow Daily Task Sheets to complete assigned duties.
Remove stale-dated merchandise.
Control inventory and protect Company assets according to policy, including following policies for age-restricted merchandise.
May check in vendors and receive fuel deliveries.
Train newly hired team members as assigned.
Operate Point-of-Sale, lottery, phone, and money order equipment.
Support and facilitate organizational changes, continuous improvement, and communication.
Demonstrate personal leadership through attentive, authentic interactions; discretionary effort; modeling desired behaviors; curiosity; courageous conversations when needed; and personal accountability.
Maintain a service mindset and seek to create experiences worth repeating.
Follow Toot’n Totum policies, guidelines, and procedures, including those concerning safety, anti-harassment, and ethics.
Perform other duties as assigned.