Evening: Guest Service Representative (Full Time)

Toot'n Totum•Clayton, AL

About The Position

The Guest Services Representative (GSR) provides exemplary Guest service and works to make each visit pleasant, convenient, and enjoyable. The GSR serves Guests politely, courteously, and professionally while helping store management maintain store cleanliness and safety. The role includes greeting and thanking Guests, communicating current promotions, maintaining indoor and outdoor areas, merchandising and stocking products, following daily task sheets, managing inventory and Company assets, operating store equipment, and supporting team members and organizational improvements. Holidays, weekends, and irregular hours are required according to business needs.

Requirements

People-oriented, friendly, and enthusiastic demeanor to deliver the desired Guest service experience.
Demonstrate respect for Guests, vendor partners, fellow team members, and managers.
Effective critical-thinking and creative problem-solving skills, business acumen, and curiosity.
Strong verbal communication skills and ability to communicate effectively with Guests, managers, vendor partners, and Company team members.
Strong conflict-resolution skills, a strong self-concept, willingness to learn, and ability to make decisions.
Good judgment and personal accountability.
Act with integrity and professionalism.
Dependable and punctual; report to work on time as scheduled.
Must be able to obtain and maintain Texas Alcoholic Beverage Commission (TABC), Tobacco certification, and Food Handlers certificate.
Ability to stand, walk, talk/hear, push/pull, climb, bend/stoop, crouch/kneel/crawl, balance, twist/reach, carry, grasp with hands, and squat.
Ability to lift 50 to 100 pounds.
Ability to hear alarms, communication equipment, and verbal instructions.
Basic reading, writing, and math skills; basic speech skills; ability to speak, read, write, and understand English; memorization and analytical skills; ability to function under stress and make independent decisions.
General vision requirements, including close vision (less than 20 inches), color vision, and peripheral vision.
Ability to work in normal noise levels (less than 85 dB).
Ability to use both feet and both hands regularly and repetitively.
Ability to work in wet, humid, or steam conditions not created by weather; on slippery floors; around hot grease, concentrated soaps and cleaning solutions, CO2 cylinders, outdoor weather conditions, and flashing or strobing lighting.
Availability to work holidays, weekends, and irregular hours according to business needs.

Nice To Haves

Previous Guest relations or customer service experience is desired but not required.

Responsibilities

Provide excellent Guest service and create an experience worth repeating by demonstrating the Company Values.
Greet Guests upon entering the store and thank them upon exit.
Mention Limited Time Offers and monthly promotional offers as directed by Operations leadership.
Maintain the cleanliness and appearance of the store interior, including restrooms, trashcans, doors and windows, floors, rugs, counters, office areas, merchandise shelving, food service areas, and beverage bars.
Maintain the cleanliness and appearance of the store exterior, including entrances, parking lots, trashcans, doors and windows, porches and sidewalks, fuel islands, and valets.
Perform basic merchandising, including stocking, fronting, and facing merchandise; stocking beverage bar areas; bagging ice; brewing coffee and tea at assigned intervals; and stocking lottery supplies and tobacco/vape products.
Follow Daily Task Sheets to complete assigned duties.
Remove stale-dated merchandise.
Control inventory and protect Company assets in accordance with policies, including following policies for age-restricted merchandise.
May check in vendors and receive fuel deliveries.
Train newly hired team members as assigned.
Operate Point-of-Sale, lottery, phone, and money order equipment.
Support and facilitate organizational changes, continuous improvement, and communication.
Demonstrate personal leadership, accountability, curiosity, and the Company’s desired behaviors.
Follow Toot’n Totum policies, guidelines, and procedures, including those related to safety, anti-harassment, and ethics.
Perform other duties as assigned.