Guest Service Representative, Full Time

Parable Hospitality•Kailua, HI

5d•Onsite

About The Position

King Kamehameha Kona Beach Resort Courtyard by Marriott is hiring a full-time Guest Service Representative to provide front-desk service in an efficient, courteous, and professional manner, following Marriott hospitality standards and hotel procedures. The representative helps create a memorable guest experience by welcoming and assisting guests throughout their stay, handling registration and guest requests, sharing information about hotel amenities and local attractions, and responding to concerns. The role also involves staying informed about hotel operations, rates, promotions, special guest programs, and events; handling calls and guest deliveries; using the Front Desk system; and assisting other team members and departments. Management may add or change duties at any time.

Requirements

Proficiency in Microsoft applications.
Ability to communicate in English with guests, management, and team members so they can understand.
Ability to provide legible written communications.
Ability to perform basic mathematical calculations.
Ability to prioritize, organize, and make sound judgments.
Dependability.

Nice To Haves

One year of front office experience is preferred.
Ability to speak Japanese is a plus.
Ability to speak multiple languages is preferred.
High school graduation is desirable.

Responsibilities

Maintain a friendly, cheerful, and courteous demeanor while providing personalized service to guests.
Communicate effectively with guests and fellow team members.
Help guests feel welcome, informed, and cared for throughout their stay.
Anticipate and respond to guest needs.
Handle guest registration, including check-in and check-out, hotel rates and discounts, issuing room keys, explaining hotel features and amenities and local attractions, and fulfilling special requests when possible.
Stay informed about daily hotel operations, events, changes, and procedures by reviewing event sheets and bulletin boards.
Understand room rates, packages, discounts, and promotions and how to handle them.
Maintain and understand special guest and franchise-related programs.
Quickly find solutions and confidently address and resolve guest concerns.
Distribute or notify guests about received faxes, packages, and mail.
Answer phones according to service standards and within three rings.
Maintain a full understanding of the Front Desk system for guest services.
Assist other team members and departments to support the overall performance of the department, restaurant, and hotel.
Perform other duties assigned, requested, or deemed necessary by management.

Benefits

Competitive pay of $24.91 per hour.
Pension and 401(k) programs with employer match options.
Choice of medical insurance packages through UHA or Kaiser Medical.
Dental coverage through HDS.
Free life insurance and fully covered Temporary Disability Insurance.
Performance recognition programs with incentives and awards.
Direct front-door access to the fare-free Hele-On Bus route.
On-site employee parking during every shift worked.
Free access to on-property electric vehicle charging docks while working.
Free on-property uniform laundering; dry-cleaning allowances for non-uniform roles.
Discounted hotel rooms across more than 7,000 Marriott properties.
Employee rates at more than 40 Hawaiʻi Marriott hotel locations.
Worldwide Marriott lodging discounts for friends and family.
Discount options on Marriott Vacations Worldwide portfolios.
Paid company holidays, vacation and sick leave, and a paid day off on the employee's birthday.
Free hot meal during every shift.
20% discount on food, beverages, and room service at properties worldwide.
Employee discounts at on-site retail shops and spa services.
Career development through Marriott Global Source skill-building and training platforms.
Internal promotion pathways and leadership opportunities.