Guest Service Representative - Full Time

Menard • Eau Claire, WI

4d

About The Position

E-commerce Guest Service Representatives respond to Guest inquiries by email, telephone, or other available contact methods. They assist Guests with product questions and requirements and provide fast, friendly, helpful service. The full-time schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with one weekend day (Saturday or Sunday) required per month. A $3.00-per-hour premium is paid for each weekend hour worked.

Requirements

• Communicate professionally and articulately, both verbally and in writing.
• Solve difficult problems and develop effective solutions.
• Plan and organize work efficiently.
• Be detail-oriented.
• Be willing to work occasional overtime.
• Work independently and as part of a team.
• Set priorities and meet strict deadlines.
• Be proficient with Microsoft Excel, Word, and Outlook.
• Maintain a positive attitude.
• Be available to work one weekend day per month.

Responsibilities

• Answer Guest email inquiries promptly and professionally according to standards defined by the E-Commerce Sales Manager.
• Use Menards-provided programs to research answers to Guest questions and resolve problems quickly and effectively.
• Process returns and cancellation requests prompted by Guest inquiries.
• Clarify Menards return policies and process returns accurately.
• Review orders on hold promptly using provided software to mitigate the risk of potentially fraudulent orders.
• Provide exceptional, fast, friendly, and helpful Guest service through professional, sincere written responses and courteous phone calls.
• Perform other duties as assigned by the E-Commerce Coordinator, E-Commerce General Manager, or E-Commerce Guest Service Manager.

Benefits

• An extra $3.00 per hour is paid for every weekend hour worked.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed