Day: Guest Service Representative (Full Time)

Toot'n Totum•Sunray, TX

About The Position

The Guest Services Representative (GSR) provides exemplary Guest service and works to make each visit pleasant, convenient, and enjoyable. The role serves Guests politely, courteously, and professionally while assisting store management with maintaining store cleanliness and safety. The position has no supervisory responsibilities. The GSR demonstrates the Company Values—Guest Ready, Honor & Value, Quick, Clean & Convenient, Ownership, and Team-Focused—and maintains a service mindset focused on creating experiences worth repeating. The role follows company policies, guidelines, and procedures, including those related to safety, anti-harassment, and ethics, and performs other duties as assigned. The job requires holidays, weekends, and irregular hours according to business needs. Previous Guest relations or customer service experience is desired but not required. The employee must be able to obtain and maintain Texas Alcoholic Beverage Commission (TABC), Tobacco certification, and Food Handlers certificate.

Requirements

People-oriented, friendly, and enthusiastic demeanor to deliver the desired Guest service experience.
Demonstrate respect for Guests, vendor partners, fellow team members, and managers.
Effective critical-thinking and creative problem-solving skills, business acumen, and curiosity.
Strong verbal communication skills and ability to communicate effectively with Guests, managers, vendor partners, and company team members.
Strong conflict-resolution skills, a strong self-concept, willingness to learn, and ability to make decisions.
Good judgment and personal accountability for areas of responsibility.
Integrity and professionalism.
Dependability and punctuality, including reporting to work on time as scheduled.
Ability to obtain and maintain Texas Alcoholic Beverage Commission (TABC), Tobacco certification, and Food Handlers certificate.
Ability to stand, walk, talk/hear, push/pull, climb, bend/stoop, crouch/kneel/crawl, balance, twist/reach, carry, grasp with hands, and squat.
Ability to lift 50 to 100 pounds.
Ability to hear alarms, communication equipment, and verbal instructions.
Basic reading, writing, and math skills; basic speech skills; ability to speak, read, write, and understand English; memorization and analytical skills; and ability to function under stress and make independent decisions.
General vision, close vision (less than 20 inches), color vision, and peripheral vision.
Ability to regularly and repetitively use both feet and both hands.
Ability to work in conditions involving wet/humid/steam environments not created by weather, slippery floors, hot grease, concentrated soaps and cleaning solutions, outdoor weather, CO2 cylinders, and flashing/strobing lighting.

Nice To Haves

Previous Guest relations or customer service experience is desired but not required.

Responsibilities

Provide excellent Guest service and create an experience worth repeating while demonstrating Company Values.
Greet Guests when they enter and thank them when they leave.
Mention Limited Time Offers and monthly promotions as directed by Operations leadership.
Maintain cleanliness and appearance inside the store, including restrooms, trashcans, doors and windows, floors, rugs, counters and office areas, merchandise shelving, food service areas, and beverage bars.
Maintain cleanliness and appearance outside the store, including entrances, parking lots, trashcans, doors and windows, porches and sidewalks, fuel islands, and valets.
Perform basic merchandising, including stocking, fronting, and facing merchandise on shelves and in coolers; stocking beverage bar areas; bagging ice; brewing coffee and tea at assigned intervals; and stocking lottery supplies and tobacco/vape products.
Follow Daily Task Sheets to ensure assigned duties are completed.
Remove stale-dated merchandise.
Control inventory and protect company assets according to policies, including following policies for age-restricted merchandise.
Check in vendors and receive fuel deliveries as needed.
Train newly hired team members as assigned.
Operate Point-of-Sale, lottery, phone, and money order equipment.
Support and facilitate organizational changes, continuous improvement, and communication.
Model personal leadership through authentic interactions, discretionary effort, desired behaviors, curiosity, courageous conversations when needed, and personal accountability.
Follow Toot’n Totum policies, guidelines, and procedures, including those concerning safety, anti-harassment, and ethics.
Perform other duties as assigned.