Evening: Guest Service Representative (Part Time)

Toot'n Totum•Dalhart, TX

2d•Onsite

About The Position

The Guest Service Representative (GSR) provides exemplary Guest service and works to ensure each Guest’s visit is pleasant, convenient, and enjoyable. The GSR serves Guests politely, courteously, and professionally while assisting store management with maintaining store cleanliness and safety. The role includes greeting Guests, promoting offers, cleaning and merchandising inside and outside the store, following daily task sheets, handling equipment and inventory, and supporting team members and operational improvements. The position requires a service mindset, personal accountability, and adherence to Company values and policies.

Requirements

People-oriented, friendly, and enthusiastic demeanor to deliver the desired Guest service experience.
Demonstrate respect for Guests, vendor partners, fellow team members, and managers.
Effective critical thinking, creative problem-solving, business acumen, and curiosity.
Strong verbal communication skills and ability to communicate effectively with Guests, managers, vendor partners, and Company team members.
Strong conflict-resolution skills, a strong self-concept, willingness to learn, and ability to make decisions.
Good judgment and personal accountability for areas of responsibility.
Integrity and professionalism.
Dependable and punctual, and able to report to work on time as scheduled.
Ability to obtain and maintain Texas Alcoholic Beverage Commission (TABC), Tobacco certification, and Food Handlers certificate.
Ability to stand, walk, talk/hear, push/pull, climb, bend/stoop, crouch/kneel/crawl, balance, twist/reach, carry, grasp with hands, and squat.
Ability to lift 50 to 100 pounds.
Ability to hear alarms, communication equipment, and verbal instructions.
Basic reading, writing, and math skills; basic speech skills; ability to speak, read, write, and understand English; memorization and analytical skills; ability to function under stress and make independent decisions.
General vision requirements, including close vision under 20 inches, color vision, and peripheral vision.
Ability to work in normal noise levels under 85 dB and regularly and repetitively use both feet and both hands.
Ability to work around wet, humid, or steam conditions not created by weather; slippery floors; hot grease; concentrated soaps and cleaning solutions; outdoor weather conditions; CO2 cylinders; and flashing or strobing lighting.

Nice To Haves

Previous Guest relations or customer service experience is desired but not required.

Responsibilities

Provide excellent Guest service and create experiences worth repeating while demonstrating Company values.
Greet Guests upon entering the store and thank them upon exit.
Mention Limited Time Offers and monthly promotional offers as directed by Operations leadership.
Maintain cleanliness and appearance inside the store, including restrooms, trashcans, doors and windows, floors, rugs, counters, office areas, merchandise shelving, food service areas, and beverage bars.
Maintain cleanliness and appearance outside the store, including entrances, parking lots, trashcans, doors and windows, porches, sidewalks, fuel islands, and valets.
Perform basic merchandising, including stocking and facing merchandise, stocking beverage bar areas, bagging ice, brewing coffee and tea at assigned intervals, and stocking lottery supplies and tobacco/vape products.
Follow Daily Task Sheets to ensure assigned duties are completed.
Remove stale-dated merchandise.
Control inventory and protect Company assets according to policies, including following policies for age-restricted merchandise.
Check in vendors and receive fuel deliveries as needed.
Train newly hired team members as assigned.
Operate Point-of-Sale, lottery, phones, and money order equipment.
Support organizational changes, continuous improvement, and communication.
Model personal leadership qualities, take personal accountability, and demonstrate desired behaviors.
Follow Toot’n Totum policies, guidelines, and procedures, including safety, anti-harassment, and ethics policies.
Perform other duties as assigned.