Guest Service Representative (Part Time)

Festival Foods • Portage, WI

5d • Onsite

About The Position

The Guest Service Representative (GSR) provides friendly, efficient service to guests and helps create a welcoming, smooth shopping experience. The role works at the front guest service desk and supports guests with questions and concerns, while guiding Guest Service associates—including service desk associates, cashiers, baggers, and cart runners—in daily operations. The GSR reinforces company culture and guest service standards, monitors department activity and cleanliness, and provides operational support such as directing guests, managing checkout lines, and assisting the team.

The position also involves coordinating staffing and schedules according to business needs, maintaining compliance with labor laws for minor employees, communicating attendance information, and ensuring adequate cart availability. This is a part-time position with a schedule that may include mornings, afternoons, evenings, weekends, and holidays, subject to the associate’s availability. The position is located at 2915 New Pinery Rd, Portage, Wisconsin.

Requirements

• Excellent communication and interpersonal skills.
• Ability to manage and inspire a team in a fast-paced environment.
• Ability to resolve guest concerns through effective communication and professionalism.
• Ability to manage multiple priorities and adjust schedules to meet business demands.
• Commitment to mentoring others and fostering a collaborative team environment.
• Ability to stand in place for extended periods, walk in the store, and bend, stoop, and kneel regularly.
• Fine finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment.
• Physical ability to move and handle boxes of merchandise and fixtures, including lifting.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• Regular, timely attendance and adequate notice for occasional absences.

Responsibilities

• Provide excellent guest service by greeting guests, answering questions, and addressing concerns professionally and courteously.
• Reinforce company culture and guest service standards, and guide Guest Service associates in daily operations.
• Use leadership tools, including ten tile evaluations, Coach’s Reminder Card, Cashier Daily, Cashier Reference Information Binders, and the Guest Service OPPS Manual.
• Monitor Guest Service activity, ensure procedural compliance, and maintain department cleanliness and functionality.
• Direct guests, manage checkout lines, and provide timely overrides or assistance to the Guest Service team.
• Manage staff schedules and adjust operations based on business needs while complying with labor laws for minor employees.
• Arrange additional team coverage when needed to address absences or increased business demand.
• Schedule minor employees’ breaks, lunches, and clock-out times in compliance with labor laws.
• Adjust daily schedules based on sales, item movement, and guest traffic to maintain productivity.
• Notify Shift Managers promptly when assistance is required and when handling guest service responsibilities at checkout lanes.
• Open additional checkout lanes as needed and keep a cash drawer readily available for personal use when necessary.
• Use the GSR Shift Report to communicate and document lateness or absences.
• Monitor cart availability and manage cart collection and running processes.
• Attend work regularly and on time according to the schedule, and give adequate notice to find a replacement for occasional absences.
• Perform other duties as assigned.

Benefits

• 15% associate discount on grocery purchases for the associate and immediate household.
• Weekly pay for hourly associates.
• Part-time store associates receive a $1-per-hour premium on Sundays and select holidays.
• Schedules provided two weeks in advance.
• Vision insurance eligibility for part-time and full-time associates.
• Two dental coverage options for part-time and full-time associates.
• Three weeks of paid parental leave.
• Fitness reimbursement program offering savings on fitness membership fees.
• Employee Assistance Program (EAP).
• LEAPCare Care Coaches providing confidential support related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues, and depression or anxiety.
• 401(k) plan with an annual discretionary company match.
• Inclusive workplace and equal employment opportunities.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed