Guest Service Representative (Part Time)

Festival Foods•Portage, WI

4d•Onsite

About The Position

Festival Foods is hiring a part-time Guest Service Representative (GSR) to help create a welcoming environment and ensure guests have a smooth, enjoyable experience. The position provides service at the guest service desk and checkout lanes while guiding Guest Service associates, including Service Desk associates, Cashiers, Baggers, and Cart Runners, in daily operations. The GSR reinforces company culture and service standards, monitors department operations and cleanliness, and adjusts staffing and checkout operations to meet business needs. The role is based at 2915 New Pinery Rd, Portage, Wisconsin 53901, and reports to the Guest Services Manager. The schedule may include mornings, afternoons, evenings, weekends, and holidays, depending on availability and business needs. The position requires standing for extended periods, walking throughout the store, regularly bending, stooping, and kneeling, operating equipment, and lifting or moving boxes of merchandise and fixtures. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Requirements

Excellent communication and interpersonal skills, with the ability to manage and inspire a team in a fast-paced environment.
Ability to resolve guest concerns through effective communication and professionalism.
Ability to manage multiple priorities and adjust schedules to meet business demands.
Commitment to mentoring others and fostering a collaborative team environment.
Ability to stand in place for long periods, walk throughout the store, and regularly bend, stoop, and kneel.
Fine finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment.
Physical ability to stand for extended periods and lift or move boxes of merchandise and fixtures.
Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
Regular, timely attendance in compliance with the work schedule.

Responsibilities

Provide friendly, professional service by greeting guests, answering questions, and addressing concerns.
Reinforce company culture and guest service standards, and guide Guest Service associates in daily operations.
Use leadership tools including ten tile evaluations, the Coach’s Reminder Card, Cashier Daily, Cashier Reference Information Binders, and the Guest Service OPPS Manual.
Monitor Guest Service activity, team compliance with procedures, and department cleanliness and functionality.
Direct guests, manage checkout lines, and provide overrides or other timely assistance to the Guest Service team.
Manage staff schedules and adjust operations to meet business needs while complying with labor laws for minor employees.
Call in additional team members when needed to cover absences or increased business demand.
Schedule breaks, lunches, and clock-out times for minor employees in compliance with labor laws.
Adjust daily schedules based on sales, item movement, and guest traffic to maintain productivity.
Notify Shift Managers promptly when assistance is needed and when handling guest service responsibilities at checkout lanes.
Open additional checkout lanes as needed and keep a cash drawer available for personal use when necessary.
Use the GSR Shift Report to document and communicate lateness or absences.
Monitor cart collection and running processes to ensure sufficient cart availability.
Attend work regularly and on time, and provide adequate notice to find a replacement for occasional absences.
Perform other duties as assigned.

Benefits

15% associate discount on grocery purchases for the associate and immediate household.
Weekly pay for hourly associates.
Part-time store associates receive a $1-per-hour premium on Sundays and select holidays.
Schedules provided two weeks in advance.
Vision insurance eligibility for part-time and full-time associates.
Two dental coverage options for part-time and full-time associates.
Three weeks of paid parental leave.
Fitness reimbursement program.
Employee Assistance Program (EAP) and LEAPCare Care Coaches for confidential support.
401(k) plan with an annual discretionary company match.