Guest Service Representative (Part Time)

Festival Foods•Darboy, WI

1d•Onsite

About The Position

Festival Foods is hiring a part-time Guest Service Representative (GSR) to help provide guests with a smooth, welcoming, and enjoyable experience. The role provides service at the front guest service desk and checkout areas, responds to guest questions and concerns, and guides Guest Service associates in daily operations. The GSR reports to the Guest Services Manager. The position supports the department’s day-to-day operations by reinforcing company culture and service standards, monitoring team activity, maintaining department cleanliness and functionality, and responding to staffing and guest-traffic needs. The schedule may include mornings, afternoons, evenings, weekends, and holidays, according to the associate’s availability. The position is located at the Darboy store in Wisconsin.

Requirements

Excellent communication and interpersonal skills, with the ability to manage and inspire a team in a fast-paced environment.
Ability to resolve guest concerns through effective communication and professionalism.
Ability to manage multiple priorities and adjust schedules to meet business needs.
Commitment to mentoring others and fostering a collaborative team environment.
Ability to stand for long periods, walk in the store, and bend, stoop, and kneel regularly.
Fine finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment.
Physical ability to move and handle boxes of merchandise and fixtures, including lifting.
Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
Regular, timely attendance in accordance with the work schedule.

Responsibilities

Provide friendly, professional, and helpful service, including greeting guests, answering questions, and addressing concerns.
Reinforce company culture and guest service standards, and guide Guest Service associates, including service desk associates, cashiers, baggers, and cart runners.
Use leadership tools such as ten tile evaluations, Coach’s Reminder Card, Cashier Daily, Cashier Reference Information Binders, and the Guest Service OPPS Manual.
Monitor Guest Service activity, ensure compliance with procedures, and maintain department cleanliness and functionality.
Direct guests, manage checkout lines, and provide timely overrides or other assistance to the Guest Service team.
Manage staff schedules and adjust operations based on business needs while complying with labor laws for minor employees.
Arrange additional staffing when needed to cover absences or increased business demand.
Schedule minor employees’ breaks, lunches, and clock-out times in compliance with applicable labor laws.
Adjust daily schedules based on sales, item movement, and guest traffic to maintain productivity.
Notify Shift Managers promptly when assistance is required and when handling Guest Service responsibilities at checkout lanes.
Open additional checkout lanes as needed and keep a cash drawer available for personal use when necessary.
Use the GSR Shift Report to document and communicate lateness or absences.
Monitor cart availability and manage cart collection and running processes.
Attend work regularly and on time according to the schedule, and provide adequate notice to find a replacement for occasional absences.
Perform other duties as assigned.

Benefits

15% associate discount on grocery purchases for the associate and immediate household.
Weekly pay for hourly associates.
Part-time store associates receive a $1-per-hour premium on Sundays and select holidays.
Schedules provided two weeks in advance.
Vision insurance eligibility for part-time and full-time associates.
Two dental coverage options for part-time and full-time associates.
Three weeks of paid parental leave.
Fitness reimbursement program.
Employee Assistance Program (EAP) and LEAPCare Care Coaches.
401(k) plan with an annual discretionary company match.