Guest Service Representative (Part Time)

Festival Foods • La Crosse, WI

12d • Onsite

About The Position

The Guest Service Representative (GSR) provides friendly, professional, and efficient service to grocery store guests. The role supports daily guest service operations, guides Guest Service associates, and helps ensure checkout and service areas run smoothly. The position reports to the Guest Services Manager and is part-time. The work schedule may include mornings, afternoons, evenings, weekends, and holidays within the associate’s availability.

The GSR reinforces company culture and guest service standards; monitors team activity and department cleanliness; supports guest needs and checkout operations; and manages staffing and schedules in response to business demands. The role also includes communicating with Shift Managers, documenting attendance, maintaining cart availability, and ensuring minor employees’ schedules comply with labor laws.

The work involves standing for extended periods, walking throughout the store, bending, stooping, and kneeling, operating equipment requiring manual dexterity and coordination, and lifting or handling merchandise boxes and fixtures. Reasonable accommodation may be made for associates with disabilities.

Requirements

• Excellent communication and interpersonal skills, with the ability to manage and inspire a team in a fast-paced environment.
• Ability to resolve guest concerns using effective communication and professionalism.
• Ability to manage multiple priorities and adjust schedules to meet business demands.
• Commitment to mentoring others and fostering a collaborative team environment.
• Ability to stand in place for long periods and walk throughout the store.
• Ability to bend, stoop, and kneel regularly.
• Fine finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment.
• Physical ability to stand for extended periods and move or handle boxes of merchandise and fixtures, including lifting.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• Regular, timely attendance and adequate notice to find a replacement for occasional absences.

Responsibilities

• Provide excellent guest service, including greeting guests, answering questions, and addressing concerns professionally.
• Reinforce company culture and guest service standards, and guide Guest Service associates, including Service Desk associates, Cashiers, Baggers, and Cart Runners.
• Use leadership tools such as ten tile evaluations, Coach’s Reminder Card, Cashier Daily, Cashier Reference Information Binders, and the Guest Service OPPS Manual.
• Monitor Guest Service activity, ensure compliance with procedures, and maintain department cleanliness and functionality.
• Direct guests, manage checkout lines, and provide timely overrides or other assistance to the Guest Service team.
• Manage staff schedules and adjust operations based on business needs while complying with labor laws for minor employees.
• Call in additional team members when needed to cover absences or increased business demand.
• Schedule minor employees’ breaks, lunches, and clock-out times in compliance with labor laws.
• Adjust daily schedules based on sales, item movement, and guest traffic to maintain productivity.
• Notify Shift Managers when assistance is required and when handling guest service responsibilities at checkout lanes.
• Open additional checkout lanes as needed and keep a cash drawer available for personal use when necessary.
• Use the GSR Shift Report to communicate and document lateness or absences.
• Monitor cart availability and manage cart collection and running processes.
• Attend work regularly and on time, and provide adequate notice to find a replacement for occasional absences.
• Perform other duties as assigned.

Benefits

• 15% associate discount on grocery purchases for the associate and immediate household.
• Weekly pay for hourly associates.
• Part-time store associates receive a $1-per-hour premium on Sundays and select holidays.
• Schedules provided two weeks in advance.
• Vision insurance eligibility for part-time and full-time associates.
• Two dental coverage options for part-time and full-time associates.
• Three weeks of paid parental leave.
• Fitness reimbursement program offering savings on fitness membership fees.
• Employee Assistance Program (EAP) and LEAPCare Care Coaches offering confidential support.
• 401(k) plan with an annual discretionary company match.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed