Part-Time Guest Service Representative

Schulte Companies•Knoxville, TN

About The Position

Schulte Hospitality Group is seeking a part-time, service-oriented Guest Service Representative to provide hospitality to guests and support front desk operations. The role includes greeting guests, supporting arrivals and check-ins, answering calls, handling cash and guest personal information appropriately, and keeping the front desk organized. The position also involves responding promptly to guest needs and performing other duties as assigned to meet business objectives. Schulte Hospitality Group describes its workplace as inclusive, employee-focused, and invested in associate development, with a flexible work environment and opportunities for career growth. The hiring process may include interviews, a drug screen, background and reference checks, and a potential employment assessment. Specific compensation and benefit details are discussed during the interview process; paid time off is available to eligible associates under company policy.

Requirements

At least one year of experience in Front Desk Operations.
In-depth knowledge of hotel front desk operations.
At least a high school education.
Basic computer skills.
Ability to communicate effectively verbally and in writing.
Ability to exceed the expectations of guests and team members.
Excellent time-management skills.

Responsibilities

Greet arriving guests and provide personal recognition.
Review daily arrival lists and help prepare and assemble welcome amenities.
Escort VIPs to their rooms and check them in before arrival.
Answer telephone calls within three rings, respond to questions, or transfer calls as needed.
Manage the issued bank, count it at the beginning and end of the shift, follow cash-drop procedures, and report cash overages or shortages to management.
Keep the front desk area clean and organized.
Assist with lobby activation as needed.
Follow proper procedures when handling guest personal, private, or identifying information.
Follow check-in and check-out checklists and obtain necessary identification documents and payment upon guest arrival.
Attend promptly to guest needs and inquiries.
Perform other duties as assigned to meet business objectives.

Benefits

Daily Pay, allowing associates to get paid today for work today.
Free telemedicine and virtual mental health care access for all associates starting day one.
Multiple health insurance options.
Life insurance options.
401(k) plan with company match.
Paid parental leave.
Paid time off for eligible associates under company policy.
Holiday pay.
Pet insurance.
Employee Assistance Program.
Schulte Savings Marketplace discounts, including event tickets, electronics, and gym memberships.
Flexible work environment.
Career-growth opportunities.