Guest service representative - Full time

Schulte Companies • Portland, OR

8d

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to deliver welcoming, attentive service to hotel guests. The role supports front desk operations and guest arrival and departure processes while maintaining an organized front desk and following cash-handling and guest-data procedures. The position is full-time. Compensation and specific benefit details will be discussed during the interview process; paid time off is available to eligible associates under company policy.

Requirements

• At least one year of experience in front desk operations.
• In-depth knowledge of hotel front desk operations.
• At least a high school education.
• Basic computer skills.
• Ability to communicate effectively verbally and in writing.
• Ability to exceed the expectations of guests and team members.
• Excellent time-management skills.

Responsibilities

• Greet guests upon arrival and provide personalized recognition.
• Review daily arrival lists and help prepare and assemble welcome amenities.
• Escort VIPs to their rooms and check them in before arrival.
• Answer telephone calls within three rings, respond to questions, or transfer calls as needed.
• Manage the issued bank, counting it at the beginning and end of each shift; make cash drops according to procedures and report cash overages or shortages to management.
• Keep the front desk area clean and organized and assist with lobby activation as needed.
• Follow proper procedures when handling guest personally identifiable information (PPI) data.
• Follow check-in and check-out checklists and obtain required identification documents and payment upon guest arrival.
• Respond promptly to guest needs and inquiries.
• Perform other duties as assigned to meet business objectives.

Benefits

• Daily Pay, allowing associates to access pay daily.
• Free telemedicine and virtual mental health care access for all associates starting on day one.
• Multiple health insurance options.
• Life insurance options.
• 401(k) plan with company match.
• Paid parental leave.
• Paid time off for eligible associates under company policy.
• Holiday pay.
• Pet insurance.
• Employee Assistance Program.
• Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.
• Flexible work environment and opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED