Hotel Guest Service Representative Full Time

UT- Courtyard Salt Lake City Downtown•Salt Lake City, UT

17h

About The Position

The Guest Services Representative provides courteous, prompt service to hotel guests by answering property phones, making reservations, checking guests in and out, and interacting with guests in a friendly, professional manner to create a memorable personalized experience. The role uses the property management system to handle reservations, check-ins and checkouts, process payments, maintain a cash drawer, and operate office equipment. Representatives anticipate and respond promptly to guest requests and complaints, resolve issues empathetically, and use sales techniques to promote the property and maximize occupancy and revenue. The employer describes the role as an opportunity for growth, with tools, resources, mentorship, and a focus on Growth, Fun, Trust, and Responsibility.

Requirements

At least 1 year of hospitality and/or customer service experience; front desk or guest-facing experience is preferred.
Customer service experience.
Accurate cash handling experience.
Strong oral and written communication and interpersonal skills.
Strong attention to detail, organization, and follow-up abilities.
Positive, outgoing, and friendly attitude.
Ability to work effectively and efficiently in a fast-paced setting.
Flexible availability, including Monday to Friday, weekends, and holidays; open to morning and evening shifts.

Nice To Haves

Front desk or guest-facing experience.
Experienced candidates may qualify for a higher wage.

Responsibilities

Answer property phones and make reservations.
Check guests in and out and interact with them in a friendly, professional manner.
Use the property management system for reservations and guest check-in and checkout.
Process payments, maintain the cash drawer, and operate office equipment.
Anticipate, listen to, and respond promptly to guest requests and complaints.
Resolve guest issues empathetically, including by thinking creatively when needed.
Use sales techniques to promote the property and maximize occupancy and revenue.

Benefits

Personalized career development and advancement opportunities.
Leadership training, mentorship, and educational assistance.
Opportunities to grow across 35 hotels and the Corporate Office.
Worldwide hotel discounts and complimentary stays at NCG Hospitality-managed hotels.
Referral and incentive programs.
Paid volunteer hours, recognition programs, and appreciation events.
Medical, dental, and vision coverage.
Paid time off and paid sick time.
Employee Assistance Program.
HSA/FSA options, telehealth, and wellness benefits.
Competitive pay with same-day pay options.
401(k) with company match.
Performance bonuses for eligible positions.