Guest Service Representative - Night Auditor

RESIDENCE INN - SAVANNAH AIRPORT•Pooler, GA

56d•Onsite

About The Position

LBA Hospitality is hiring a Guest Service Representative - Night Auditor to provide excellent guest service in an efficient, courteous, and professional manner while following the company’s standards of friendly hospitality, guidelines, and procedures. The role executes selling strategies to enhance hotel revenue and is responsible for total front office operations. The representative acts as Manager on Duty, responds promptly to guest requests, represents the hotel during late evening and early morning hours, and maintains thorough communication with management staff.

Requirements

Must be able to perform major life activities including standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
Must be able to stand for eight hours and bend, stretch, and reach.
Must be able to see and hear.
Must be able to communicate with associates and guests.
Must be physically present at the hotel; the position is not conducive to telecommuting or remote work.
Must be able to work any day or shift, including weekends.
Must be able to work an overnight shift schedule.

Responsibilities

Greet and register guests, assign rooms, protect guest privacy, and accommodate special requests when possible.
Promote and sell hotel services and amenities.
Encourage repeat business by offering to take future reservations and recommending alternate products of the same brand type.
Identify potential sales leads through guest interactions and report information to the appropriate person.
Keep housekeeping and other departments informed about special requests, late check-outs, and special-needs areas.
Check all credit cards for validity before the end of the shift.
Learn and use the property management system (PMS).
Ensure cash, checks, and miscellaneous departments are balanced at the end of the shift.
Help maintain a clean, professional lobby and dining area, including dusting, vacuuming, and cleaning tables.
Maintain thorough knowledge of emergency procedures.
Follow safety standards, remain alert to hazardous conditions, and promptly report or correct hazards.
Report unusual occurrences or requests to the manager.
Maintain the stock and cleanliness of the Market area, if applicable.
Maintain responsible-vendor training certification if alcohol is served.
Be flexible regarding the work schedule.
Where applicable, follow approved laundry procedures, understand washer and dryer operation, and assist with folding linen to proper standards.
Perform other duties as assigned, including assisting in laundry, housekeeping, or food and beverage departments.