Guest Service Representative - Night Auditor

Hilton•Ooltewah, TN

5d•Onsite

About The Position

LBA Hospitality is hiring a Guest Service Representative for the upcoming Home2 Suites Ooltewah/Chattanooga North property, which is scheduled to open in December. Work is expected to begin in mid-November as the hotel prepares to open. The role provides efficient, courteous, professional guest service while following LBA hospitality standards and procedures, and uses selling strategies to enhance hotel revenue. The representative is responsible for total front office operations, acts as Manager on Duty, responds promptly to guest requests, represents the hotel during late evening and early morning hours, and maintains thorough communication with management staff. The position requires an on-site physical presence and the ability to work overnight shifts and any day or shift, including weekends.

Requirements

Able to stand, lift, bend, learn, read, concentrate, think, and communicate.
Able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
Able to stand for eight hours and bend, stretch, and reach.
Able to see and hear.
Able to communicate with associates and guests.
Able to work an overnight shift schedule and any day or shift, including weekends.
Able to work in person at the hotel; the position is not suitable for telecommuting or remote work.
Flexible regarding work schedule.

Responsibilities

Greet and register guests, assign rooms, maintain guest privacy, and accommodate special requests when possible.
Promote and sell hotel services and amenities.
Encourage repeat business by offering to take future reservations and recommending alternate products of the same brand type.
Identify potential sales leads through guest interactions and report relevant information to the appropriate person.
Keep housekeeping and other departments informed of special requests, late check-outs, and special-needs areas.
Check credit cards for validity before the end of the shift.
Learn and use the property management system (PMS).
Ensure cash, checks, and miscellaneous departments are balanced at the end of the shift.
Help keep the lobby and dining area clean and professional, including dusting, vacuuming, and cleaning tables.
Maintain a thorough working knowledge of emergency procedures.
Follow safety standards, remain alert to hazardous conditions, and immediately report or correct hazards.
Report unusual occurrences or requests to the manager.
Maintain the stock and cleanliness of the Market area, if applicable.
Maintain responsible-vendor training certification if alcohol is served.
Follow approved laundry procedures where applicable, understand washer and dryer operation, and fold linen to proper standards.
Assist in other departments, including laundry, housekeeping, or food and beverage, and perform other duties as assigned.
Act as Manager on Duty, respond to guest requests, represent the hotel during late evening and early morning hours, and communicate with management staff.