Guest Service Representative - Night Auditor

LBA Hospitality•Jacksonville, FL

23d•Onsite

About The Position

LBA Hospitality is hiring a Guest Service Representative for night audit duties. The role provides efficient, courteous, and professional guest service while following LBA standards and procedures. It supports hotel revenue through selling strategies and is responsible for total front office operations, acting as Manager on Duty during late evening and early morning hours. The representative responds promptly to guest requests and maintains thorough communication with management staff. This position requires a physical presence at the hotel and is not suitable for remote or telecommuting work. The schedule may include any day or shift, including weekends, and requires overnight availability. Compensation is listed as $18.

Requirements

Must be able to perform major life activities including standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
Must be able to stand for eight hours and bend, stretch, and reach.
Must be able to see and hear.
Must be able to communicate with associates and guests.
Must be physically present at the hotel; the position is not conducive to telecommuting or remote work.
Must be able to work any day or shift, including weekends, and work an overnight shift schedule.
Must be flexible regarding work schedule.

Responsibilities

Greet and register guests, assign rooms, maintain guest privacy, and accommodate special requests when possible.
Promote and sell hotel services and amenities.
Encourage repeat business by offering to take future reservations and recommending alternate products of the same brand type.
Identify potential sales leads through guest interactions and report them to the appropriate individual.
Keep housekeeping and other departments informed about special requests, late check-outs, and special needs areas.
Check credit cards for validity before the end of the shift.
Learn and use the property management system (PMS).
Ensure cash, checks, and miscellaneous departments are balanced at the end of the shift.
Help maintain a clean, professional lobby and dining area, including dusting, vacuuming, and cleaning tables.
Know emergency procedures and follow safety standards; promptly report or correct hazardous conditions.
Report unusual occurrences or requests to the manager.
Maintain the stock and cleanliness of the Market area, if applicable.
Maintain responsible vendor training certification if alcohol is served.
Follow approved laundry procedures where applicable, operate washers and dryers as needed, and fold linen according to standards.
Perform other assigned duties, including assisting in laundry, housekeeping, or food and beverage departments.
Act as Manager on Duty and respond promptly to guest requests during late evening and early morning hours.
Maintain thorough communication with management staff.