Guest Service Representative - Night Auditor

LBA Hospitality•Ft. Worth, TX

23d•Onsite

About The Position

LBA Hospitality is hiring a Guest Service Representative for front office operations during late evening and early morning hours. The role provides excellent, efficient, courteous, and professional guest service while following LBA hospitality standards and hotel procedures. The representative acts as Manager on Duty, responds promptly to guest requests, represents the hotel overnight, maintains communication with management, and uses selling strategies to enhance hotel revenue. Responsibilities include welcoming and registering guests, assigning rooms, protecting guest privacy, accommodating special requests when possible, promoting hotel services and amenities, and encouraging repeat business. The position also supports front office balancing and payment checks, communicates guest needs to housekeeping and other departments, helps maintain clean and professional public areas, follows safety and emergency procedures, and may assist with laundry, housekeeping, or food and beverage duties. The role requires an on-site physical presence and the ability to work an overnight schedule and any day or shift, including weekends.

Requirements

Must be able to perform major life activities including standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
Must be able to stand for eight hours and bend, stretch, and reach.
Must be able to see and hear.
Must be able to communicate with associates and guests.
Must be physically present at the hotel; the position is not conducive to telecommuting or remote work.
Must be able to work an overnight shift schedule.
Must be available to work any day or shift, including weekends.

Responsibilities

Greet and register guests, assign rooms, maintain guest privacy, and accommodate special requests when possible.
Promote and sell hotel services and amenities.
Encourage repeat business by offering to take future reservations and recommending alternate products of the same brand type.
Identify potential sales leads through guest interactions and report them to the appropriate person.
Keep housekeeping and other departments informed of special requests, late check-outs, and guest needs.
Check credit cards for validity before the end of the shift.
Learn and use the property management system (PMS).
Ensure cash, checks, and miscellaneous departments are balanced at the end of the shift.
Help maintain clean and professional lobby and dining areas, including dusting, vacuuming, and cleaning tables.
Maintain working knowledge of emergency procedures and follow safety standards; promptly report or correct hazardous conditions.
Report unusual occurrences or requests to the manager.
Maintain the stock and cleanliness of the Market area, if applicable.
Maintain responsible vendor training certification if alcohol is served.
Follow approved laundry procedures where applicable, including operating washers and dryers and folding linen to standards.
Perform other assigned duties, including assisting in laundry, housekeeping, or food and beverage departments.
Act as Manager on Duty and maintain thorough communication with management staff.