Guest Service Representative - Night Auditor

Hilton•Winston Salem, NC

13d•Onsite

About The Position

LBA Hospitality is hiring a Guest Service Representative for the upcoming Homewood Suites Winston Salem. The hotel is scheduled to open in December, with work beginning in mid-November to prepare for the opening. The role provides excellent, efficient, courteous, and professional guest service while following LBA hospitality standards and procedures. The representative supports hotel revenue through selling strategies and is responsible for total front office operations, acting as Manager on Duty, responding promptly to guest requests, representing the hotel during late evening and early morning hours, and communicating thoroughly with management staff.

Requirements

Must be able to perform major life activities including standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
Must be able to stand for eight hours and bend, stretch, and reach.
Must be able to see and hear.
Must be able to communicate with associates and guests.
Must be physically present at the hotel; the role is not suitable for telecommuting or remote work.
Must be able to work an overnight shift schedule and may be required to work any day or shift, including weekends.

Responsibilities

Greet and register guests, assign rooms, protect guest privacy, and accommodate special requests when possible.
Promote and sell hotel services and amenities.
Encourage repeat business by offering to take future reservations and recommending alternate same-brand products.
Identify potential sales leads and contacts through guest interactions and report information to the appropriate person.
Keep housekeeping and other departments informed about special requests, late check-outs, and special needs.
Check credit cards for validity before the end of the shift.
Learn and use the property management system (PMS).
Ensure cash, checks, and miscellaneous departments are in balance at the end of the shift.
Help maintain a clean, professional lobby and dining area, including dusting, vacuuming, and cleaning tables.
Know emergency procedures, follow safety standards, remain alert to hazards, and report or correct hazardous conditions promptly.
Report unusual occurrences or requests to the manager.
Maintain the stock and cleanliness of the Market area, if applicable.
Maintain responsible-vendor training certification if alcohol is served.
Follow approved laundry procedures where applicable, understand washer and dryer operation, and fold linen according to standards.
Perform other assigned duties, including assisting in laundry, housekeeping, or food and beverage.
Be flexible regarding the work schedule and work any day or shift, including weekends and overnight shifts.