Front Desk Part Time- Holiday Inn Oceanside Virginia Beach, Virginia

Schulte Hospitality Group•Virginia Beach, VA

2d•Onsite

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative for the Holiday Inn Oceanside in Virginia Beach, Virginia. The role supports front desk operations and provides welcoming, responsive service to hotel guests. The position is part-time and requires at least one year of front desk operations experience, in-depth knowledge of hotel front desk operations, and a minimum of a high school education.

Requirements

At least one year of experience in front desk operations.
In-depth knowledge of hotel front desk operations.
At least a high school education.
Basic computer skills.
Ability to communicate effectively verbally and in writing.
Ability to exceed the expectations of guests and team members.
Excellent time management skills.

Responsibilities

Greet arriving guests and provide personal recognition.
Review daily arrival lists and help prepare and assemble welcome amenities.
Escort VIPs to their rooms and check them in before arrival.
Answer telephone calls within three rings, respond to questions, and transfer calls as needed.
Manage the issued bank, counting it at the beginning and end of the shift; complete cash drops according to cash-handling procedures and report cash overages or shortages to management.
Keep the front desk area clean and organized.
Assist with lobby activation as needed.
Follow proper procedures when handling guest personally identifiable information (PPI).
Follow check-in and check-out checklists and obtain required identification documents and payment upon guest arrival.
Respond promptly to guest needs and inquiries.
Perform other duties as assigned to meet business objectives.

Benefits

Daily Pay, allowing associates to access pay daily.
Free telemedicine and virtual mental health care access for all associates starting on day one.
Multiple health insurance options.
Life insurance options.
401(k) plan with company match.
Paid parental leave.
Paid time off for eligible associates under the company's PTO policy.
Holiday pay.
Pet insurance.
Employee Assistance Program.
Discounts on event tickets, electronics, gym memberships, and other items through Schulte Savings Marketplace.