Guest Service Representative Part Time - Ponca City

Osage Casino • Ponca City, OK

10d • Onsite

About The Position

The Guest Service Representative is responsible for providing casino visitors with maximum guest satisfaction. The position monitors assigned e-gaming machines, assists with manual jackpot payouts and gaming machine service requirements, and helps keep the casino floor clean and organized. The representative provides courteous service to internal and external guests, communicates effectively with supervisors and coworkers, and follows company policies, gaming regulations, and applicable laws. The role is based in a casino setting and may involve evening, weekend, night, extended, and irregular shifts, as well as travel between properties.

Requirements

• Must be at least 18 years of age.
• Six months of previous work experience required.
• Must pass a pre-employment drug screening and obtain and maintain an Osage Nation Gaming license.
• Must maintain a valid driver's license.
• Must provide documents showing eligibility to work in the United States.
• Must be able to perform all essential job functions with or without reasonable accommodation.
• Must read, write, speak, and understand English, including reading Company or departmental reports, newsletters, and documents.
• Must perform basic mathematical computations, including addition, subtraction, multiplication, and division using whole numbers, common fractions, and decimals.
• Must perform assigned tasks under frequent supervision and follow written and verbal instructions.
• Must establish and maintain positive relationships with managerial staff, coworkers, guests, and the general public, and work well independently or as part of a team.
• Must communicate information and suggestions orally and in writing, prepare written documents, and complete reports as required.
• Must use MS Office products at a basic level, including creating new documents and opening or editing existing documents.
• Must exercise reasonable judgment and seek guidance for decisions consistent with job duties and responsibilities.
• Must recognize problems and avoid situations that could be illegal or present safety hazards to employees or guests.
• Must maintain physical condition and stamina appropriate to assigned duties.
• Must be able to stand for extensive periods and walk, sit, use hands to handle objects, tools, or controls, and sit, stoop, kneel, crawl, balance, or crouch as duties require.
• Must be able to reach and lift above the shoulders, lift more than 20 pounds, and drag, push, or pull up to 50 pounds.
• Must have normal auditory ability and good verbal communication.
• Must have close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.
• Must be able to work nights and weekends; evening and weekend shifts, extended hours, and irregular shifts may be required.
• Gaming, hospitality, or customer service work experience is preferred.

Nice To Haves

• Gaming, hospitality, or customer service work experience.

Responsibilities

• Review property bulletin boards, digital signage, and the company newsletter to stay informed of company information and communications.
• Communicate concerns and information to the supervisor, listen to supervisor communications, and share improvement ideas through the chain of command.
• Observe and report unsafe behavior displayed by internal and external guests.
• Monitor assigned e-gaming machines and participate in manual jackpot payouts in accordance with policies and procedures.
• Assist with gaming machine equipment service requirements in accordance with training and control procedures.
• Keep the casino floor clean and organized.
• Prepare detailed daily, weekly, and monthly operating reports when required by the reporting senior.
• Perform other related and compatible duties as assigned.
• Provide excellent service to internal and external guests, treating them with courtesy and consideration.
• Cooperate and communicate with fellow employees, showing mutual respect and maintaining a positive, helpful image and attitude.
• Maintain working relationships with Company staff and applicable regulatory commissions and agencies to support compliance.
• Perform duties in accordance with company core values, Osage Nation objectives, internal policies and procedures, applicable laws, and gaming regulations.
• Protect confidential Company information.
• Respond to inquiries or complaints from employees, guests, regulatory agencies, and others.
• Travel locally or between properties as needed.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed