Guest Service Representative Part-Time Weekends
About The Position
Home2 Suites by Hilton in Ramsey, Minnesota, is seeking a part-time Guest Service Representative. The position performs hotel reception functions, including registration, guest accounting, telephone and concierge services, to provide an exceptional guest experience. The representative also contributes to hotel safety and security by reporting damage, following safety rules, and assisting in emergencies. The role is with a franchised hotel managed by First Call Hospitality. The company describes its workplace as team-oriented and offers training and development opportunities. The starting hourly rate is $17.00.
Requirements
- Have a professional, warm, and approachable disposition.
- Fluently read, write, and speak English.
- Demonstrate the ability to remain level-headed in hectic and tense situations.
Responsibilities
- Attend to guest registration, room assignments, and special requests.
- Take, modify, and update room reservations.
- Accurately record and process guest charges, credits, and payments.
- Protect and securely handle guest information.
- Respond to guest inquiries in person, by phone, or by email, as appropriate.
- Resolve guest concerns or complaints by seeking mutually satisfactory outcomes.
- Deliver the brand and company promises.
- Report damage, follow safety rules, and assist in emergency situations.
Benefits
- Six holidays, paid at time and a half for hours worked.
- Employee social events.
- Elective medical, dental, vision, and supplemental insurance.
- Paid time off accrual beginning on the first day of work.
- Training and development programs.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
