Guest Service Representative (Part Time)

Festival Foods•Darboy, WI

3d•Onsite

About The Position

Festival Foods is hiring a part-time Guest Service Representative (GSR) to help create a welcoming, smooth, and enjoyable experience for guests. The role provides service at the guest service desk and checkout area, responds to questions and concerns, and helps guide Guest Service associates in daily operations. The GSR reports to the Guest Services Manager and works in a fast-paced supermarket environment.

Requirements

Excellent communication and interpersonal skills, with the ability to manage and inspire a team in a fast-paced environment.
Ability to resolve guest concerns through effective communication and professionalism.
Ability to manage multiple priorities and adjust schedules to meet business demands.
Commitment to mentoring others and fostering a collaborative team environment.
Ability to stand in place for long periods and walk in the store.
Ability to bend, stoop, and kneel regularly.
Fine-finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment.
Physical ability to move and handle boxes of merchandise and fixtures, including lifting.
Ability to work varied hours and days, including mornings, afternoons, evenings, nights, weekends, and holidays as needed.

Responsibilities

Provide friendly, professional service by greeting guests, answering questions, and addressing concerns.
Reinforce company culture and guest service standards, and guide Guest Service associates, including service desk associates, cashiers, baggers, and cart runners.
Use leadership tools such as ten tile evaluations, Coach’s Reminder Card, Cashier Daily, Cashier Reference Information Binders, and the Guest Service OPPS Manual.
Monitor Guest Service activities, ensure compliance with procedures, and maintain department cleanliness and functionality.
Direct guests, manage checkout lines, and provide overrides or other assistance to the Guest Service team.
Manage staff schedules and adjust operations to business needs while complying with labor laws for minor employees.
Arrange additional staffing when needed to cover absences or increased business demand.
Schedule minor employees’ breaks, lunches, and clock-out times in compliance with labor laws.
Adjust daily schedules based on sales, item movement, and guest traffic.
Notify Shift Managers when assistance is required and when handling guest service responsibilities at checkout lanes.
Open additional checkout lanes as needed and keep a cash drawer readily available for personal use when necessary.
Use the GSR Shift Report to communicate and document lateness or absences.
Monitor and manage cart collection and running to ensure sufficient cart availability.
Attend work regularly and on time, and provide adequate notice to find a replacement for occasional absences.
Perform other duties as assigned.

Benefits

15% discount on grocery purchases for the associate and immediate household.
Weekly pay for hourly associates.
$1-per-hour premium for part-time store associates on Sundays and select holidays.
Schedules provided two weeks in advance.
Vision insurance eligibility for part-time and full-time associates.
Two dental coverage options for part-time and full-time associates.
Three weeks of paid parental leave.
Fitness reimbursement program.
Employee Assistance Program and LEAPCare Care Coaches offering confidential support.
401(k) plan with an annual discretionary company match.