Part-Time Guest Service Representative

Schulte Hospitality Group • Knoxville, TN

8d

About The Position

Schulte Hospitality Group is seeking a service-oriented Guest Service Representative to provide hospitality and support hotel guests. The role includes welcoming guests, assisting with arrivals and departures, attending to guest questions and needs, and maintaining front desk standards. The representative also supports VIP arrivals, welcome amenities, lobby activation, telephone service, cash handling, and protection of guest personal data. Other duties may be assigned to meet business objectives.

Requirements

• At least one year of experience in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• At least a high school education.
• Basic computer skills.
• Ability to communicate effectively verbally and in writing.
• Ability to exceed the expectations of guests and team members.
• Excellent time management skills.

Responsibilities

• Greet arriving guests, focusing on personal recognition.
• Review daily arrival lists and help prepare and assemble welcome amenities.
• Escort VIPs to their rooms and check them in before arrival.
• Answer telephone calls within three rings, respond to questions, or transfer calls as needed.
• Count the issued bank at the beginning and end of each shift; make cash drops according to procedures and report cash overages or shortages to management.
• Keep the front desk area clean and organized.
• Assist with lobby activation as needed.
• Follow proper procedures when handling guest personal and payment information.
• Follow check-in and check-out checklists and retrieve necessary identification documents and payment forms from arriving guests.
• Respond promptly to guest needs and inquiries.
• Perform other duties as assigned to meet business objectives.

Benefits

• Daily Pay, allowing associates to access earned pay daily.
• Free telemedicine and virtual mental health care access starting on day one.
• Multiple health insurance and life insurance options.
• 401(k) plan with company match.
• Paid parental leave.
• Paid time off for eligible associates, according to company policy.
• Holiday pay.
• Pet insurance.
• Employee Assistance Program.
• Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.
• Flexible work environment and opportunities for career growth.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED