Guest Service Representative - Night Auditor

LBA Hospitality•Port Wentworth, GA

5d•Onsite

About The Position

LBA Hospitality is hiring a Guest Service Representative to provide efficient, courteous, professional guest service while following LBA hospitality standards, guidelines, and procedures. The role supports front office operations, uses selling strategies to enhance hotel revenue, responds to guest requests, and represents the hotel during late evening and early morning hours. The position also serves as Manager on Duty and maintains thorough communication with management staff. This position requires a physical presence at the hotel and is not suitable for telecommuting or remote work. The associate may be required to work any day or shift, including weekends, and must be able to work an overnight shift schedule. Duties may also include assisting other departments, such as laundry, housekeeping, or food and beverage.

Requirements

Able to stand, lift, bend, learn, read, concentrate, think, and communicate as required for the job.
Able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
Able to stand for eight hours and bend, stretch, and reach.
Able to see and hear.
Able to communicate with associates and guests.
Able to work overnight shifts and any day or shift, including weekends.
Able to work onsite at the hotel; the position is not conducive to telecommuting or remote work.

Responsibilities

Greet and register guests, assign rooms, maintain guest privacy, and accommodate special requests when possible.
Promote and sell hotel services and amenities.
Encourage repeat business by offering to take future reservations and recommending alternate products of the same brand type.
Identify potential sales leads through guest interactions and report information to the appropriate individual.
Keep housekeeping and other departments informed about special requests, late check-outs, and special-needs areas.
Check credit cards for validity before the end of the shift.
Learn and use the property management system (PMS).
Balance cash, checks, and miscellaneous departments at the end of each shift.
Help maintain a clean, professional lobby and dining area, including dusting, vacuuming, and cleaning tables.
Maintain working knowledge of emergency procedures and follow safety standards.
Stay alert to hazardous conditions and report or correct them immediately.
Report unusual occurrences or requests to the manager.
Maintain the stock and cleanliness of the Market area, if applicable.
Maintain responsible-vendor training certification if alcohol is served.
Follow approved laundry procedures where applicable, understand washer and dryer operations, and fold linen to proper standards.
Perform other assigned duties, including assisting in laundry, housekeeping, or food and beverage.
Be flexible regarding the work schedule.