Bench - Guest Service Mgr Level V

Lowes Foods•Garner, NC

15d•Onsite

About The Position

Lowes Foods is hiring a Bench Guest Service Manager. The role ensures consistent, memorable guest experiences through superior show quality and guest service. The manager trains, demonstrates, evaluates, and coaches hosts in the four priorities: Safety, Friendliness, Show, and Efficiency, and supervises and performs functions related to sales-related assets. After training, Bench Department Managers are expected to fill a Department Manager role within 30 miles of their home. If no position is open, they remain in the bench role until one becomes available.

Requirements

Strong communication and partnering skills.
Knowledge of and ability to apply operations within a retail environment.
Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
Knowledge of and ability to apply differentiated-learning principles.
Leadership experience with direct reports.
Ability to read and understand information and directions.
Ability to work well with others.
Ability to lift 25 pounds occasionally and 15 pounds constantly.
Must be at least 18 years old.
Ability to stand for extended periods.
Demonstrated successful use of math skills.
Ability to work well with computers.
Knowledge of Front Porch operations.
Ability to work shifts during peak times, such as 10 a.m. to 7 p.m., at least 3–4 days per week.

Responsibilities

Observe, evaluate, and coach hosts to deliver friendly, superior guest service focused on show.
Maintain measurement plans and reports to evaluate host, financial, and operational effectiveness.
Assess training needs to identify performance gaps and provide coaching and feedback.
Deliver on-the-job training programs and materials.
Drive measurement-based continuous improvement of on-the-job training.
Select, train, and develop Guest Service Leaders.
Assess Friendliness and Show in each department, identify performance gaps and training needs, and partner with store management to develop solutions.
Manage training activities, assess support needs, and partner with store management to drive organizational effectiveness.
Manage hiring processes, including sourcing and candidate management, and work with store management to ensure interviewing, onboarding, and training follow established guidelines.
Complete, review, and maintain training documentation, including on-the-job training, new-hire, and performance documentation.
Work with the Store Manager/Director to ensure schedules provide the desired guest-service level within established labor guides.
Process guest orders, including performing cashier and guest-service-clerk functions.
Perform guest service desk functions as needed.
Ensure an accurate daily cash count is completed.
Ensure bank deposits are completed daily according to policy.
Monitor and analyze audits according to company guidelines.
Monitor and enforce Front Porch policies related to asset protection and shrink control.
Ensure the security of the office and store funds.
Maintain Front Porch supplies according to budget.