Bench - Assistant Guest Service Mgr FT

Lowes Foods•Hanahan, SC

About The Position

The Assistant Guest Service Manager helps develop the skills and expertise needed to become a successful Guest Service Manager. The role supervises front-end operations to ensure guests receive a fast and pleasant checkout experience through consistent execution of Lowes Foods’ Guest Service Standards and Policies. It also supervises and performs functions related to sales assets, and assumes the Department Manager’s duties in their absence. Pay starts at $16 per hour.

Requirements

Friendly, outgoing personality.
Ability to work well with others.
Ability to lift 25 pounds occasionally and 15 pounds constantly.
Ability to read and understand information and directions.
Knowledge of front-porch operations.
Ability to supervise people, including training and development.
Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
Effective communication and guest-service skills.
Must be at least 18 years old.
Ability to stand for extended periods.
Demonstrated successful use of math skills.
Ability to work well with computers.

Responsibilities

Maintain Guest Service Standards, including ensuring front-porch standards are met, scheduling for service needs within labor guides, and calling additional hosts as guest needs dictate.
Handle guest and host requests, refunds, loans, pickups, voids, and check approvals promptly and professionally.
Keep the front porch clean, neat, and clutter-free, and ensure the parking lot is free of debris and excessive carts.
Model appropriate speech, conduct, dress, hygiene, and integrity; ensure unused check lanes are blocked off and enforce Asset Protection and Shrink Control policies.
Train and direct hosts who do not meet front-porch standards, communicate performance issues to the Guest Service Manager, and provide ongoing on-the-job feedback.
Prepare weekly cash reports and supporting documentation, maintain sales-related information, process assigned invoices and transfers, and process beer and wine payments.
Prepare bank deposits, handle payroll check approvals and cashing according to policy, ensure accurate daily cash counts, process guest requests such as money orders, stamps, and lottery tickets, and process returned checks.
Secure the cash office and store funds, maintain cashier-till accountability, and keep required front-porch and cash-office supplies available.
Monitor and analyze Operator Activity Reports and conduct surprise cashier-till audits, detail-tape audits, and accuracy checks according to policy.
Perform other duties as assigned by management.