Hotel Front Desk Manager / Guest Services Manager
About The Position
The Guest Service Manager oversees front desk operations and helps ensure guests receive a high level of service. The role manages daily check-in/check-out and reservation activities, leads and trains the guest service team, and handles guest inquiries, requests, and complaints. The manager monitors guest satisfaction, identifies service improvements, collaborates with other departments to address guest needs and support smooth operations, prepares guest-feedback and service-performance reports for management, and ensures compliance with hotel policies and safety and security measures. Raymond Management describes its culture as team-centered, supportive, respectful, and inclusive. The company manages Hilton and Marriott hotels across the United States and offers on-the-job training and support for career growth.
Requirements
- Previous experience as a Guest Service Manager or in a similar role is required.
- Strong leadership and interpersonal skills, including the ability to motivate a diverse team.
- Excellent communication skills and a commitment to guest satisfaction.
- Proficiency in hotel management software and front desk operations.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Passion for hospitality and a desire to create memorable guest experiences.
Responsibilities
- Manage daily front desk operations, including guest check-in/check-out and reservation management.
- Lead and train the guest service team to deliver exceptional customer service and support.
- Handle guest inquiries, requests, and complaints in a timely and professional manner.
- Monitor guest satisfaction and implement improvements to enhance the guest experience.
- Collaborate with other departments to support smooth operations and address guest issues.
- Prepare reports on guest feedback and service performance for management review.
- Ensure compliance with hotel policies and procedures, including safety and security measures.
Benefits
- 11 paid holidays per year, paid vacation, sick leave, bereavement leave, and jury duty leave.
- Affordable health, dental, and vision plans for employees and their families.
- Low-cost accident, critical illness, and hospital coverage.
- Short- and long-term disability coverage paid by RMC.
- Company-provided life and AD&D insurance, with optional additional family coverage.
- Tuition reimbursement for college credits or professional certification.
- Flexible spending plan options.
- 401(k) retirement plan with company contribution.
- Hotel room discounts when traveling.
- Teammate referral bonuses.
- Paid time off to volunteer in the community.
- Employee Assistance Program with mental health resources.
- On-the-job training and support for career growth.
- Employee recognition.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
