Guest Service Desk Clerk

Festival Foods•Mauston, WI

4d•Onsite

About The Position

Festival Foods is seeking a Guest Service Desk Clerk to provide exceptional service to guests and support service desk operations. The role handles guest inquiries and complaints in person, by phone, and electronically; processes transactions; maintains cash and media at the Service Counter; distributes cashier tills; and supports services such as DMV transactions, lottery, and ticket sales. The clerk also assists with refunds, exchanges, and offers, records guest feedback and actions taken, and directs unresolved issues to appropriate resources. This is a part-time position at the Mauston, Wisconsin store. Availability must include at least 16 hours per week, with at least 8 hours per available workday. Schedules may include mornings, afternoons, evenings, weekends, and holidays, depending on availability. The role requires standing for extended periods, walking around the store, bending, stooping, kneeling, and handling merchandise and fixtures.

Requirements

Availability for a minimum of 16 hours per week, with a minimum of 8 hours per available workday.
Strong interpersonal and guest service skills and a genuine interest in helping and engaging with guests.
Ability to process information accurately through the register system and prioritize multiple tasks.
Ability to communicate effectively with guests and associates.
Ability to operate necessary equipment and work in an environment with a wide range of goods and services.
Strong communication and collaboration skills and an interest in supporting team success.
Ability to stand in place for long periods, walk in the store, and bend, stoop, and kneel regularly.
Fine finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment.
Physical ability to stand for extended periods and move and handle boxes of merchandise and fixtures throughout the store.
Ability to work varied hours and days, including nights, weekends, and holidays, as needed.

Responsibilities

Respond promptly to guest inquiries, provide product and service information, and resolve complaints in a friendly, professional manner in person, by phone, or electronically.
Process transactions accurately and efficiently and maintain cash and media at Service Counter registers.
Distribute cashier tills and support cashiers throughout the day to meet associate and guest needs.
Manage Service Counter services such as DMV transactions, lottery, and ticket sales.
Assist guests with refunds, exchanges, and offers.
Record details of guest inquiries, comments, and actions taken, and direct unresolved issues to appropriate resources.
Ensure quality standards are met, including quantity expectations at 100% by 10 a.m. and 5 p.m.
Maintain regular, timely attendance in accordance with the work schedule and provide adequate notice to find a replacement for occasional absences.
Collaborate with the team and perform other duties as assigned.

Benefits

15% associate discount on grocery purchases for the associate and immediate household.
Weekly pay for hourly associates.
Part-time store associates receive a $1-per-hour premium on Sundays and select holidays.
Two-week advance scheduling.
Vision insurance eligibility for part-time and full-time associates.
Two dental coverage options for part-time and full-time associates.
Three weeks of paid parental leave.
Fitness reimbursement program.
Employee Assistance Program (EAP) and LEAPCare Care Coaches.
401(k) plan with an annual discretionary match.