Guest Services - Service Desk

Steins•Wauwatosa, WI

23h•Onsite

About The Position

The Associate-Guest Services-Service Desk position provides customers with an exceptional experience by building relationships and offering helpful, courteous service. Associates support the management team with leadership, enthusiasm, and integrity in advancing the company’s Mission, Vision, and Values. Candidates should be team players who enjoy selling, communicate effectively, and perform the role’s duties and responsibilities. The position is located in Wauwatosa, Wisconsin, and is non-exempt.

Requirements

Passion for horticulture, yard and home décor, and seasonal merchandise.
Good written and verbal communication skills.
Exceptional customer service skills.
Ability to work indoors and outdoors in varying conditions, rain or shine.
Ability to multitask, prioritize, and work independently or as part of a team.
Strong organizational and problem-solving skills.
Ability to frequently lift or move up to 3 pounds and occasionally lift or move up to 25 pounds.
Ability to frequently sit, stand, reach with hands and arms, walk, and talk or hear.
Ability to occasionally climb or balance, stoop, kneel, crouch, or crawl.

Responsibilities

Greet customers promptly and make them feel welcome in the retail location.
Develop and maintain professional, courteous relationships with customers and co-workers.
Assist customers in determining their needs, educate them using available resources, and help them choose appropriate products.
Assist the management team in implementing merchandising and operational procedures.
Follow management direction and complete other duties as required.
Maintain appropriate merchandise stock levels, quality, and presentation.
Ensure signage is current and properly displayed.
Stock and rotate products according to company direction.
Be cross-trained across multiple departments.
Operate the POS efficiently; scan items accurately, accept payment, make change, provide receipts, and bag merchandise.
Conceptualize ideas for floral decorations and home décor displays.
Clean fixtures, shelves, backrooms, bathrooms, and floors according to company policy and management direction.
Participate in learning and development activities, including meetings, product knowledge meetings, and one-on-one interactions.