Guest Services - Service Desk

Steins•Brookfield, WI

23h•Onsite

About The Position

The Guest Services Service Desk Associate provides customers with an exceptional experience by building relationships and assisting them with product selections. Associates support the management team in providing leadership and in upholding the company’s Mission, Vision, and Values. The role involves customer service, selling, merchandising, store operations, point-of-sale transactions, and maintaining clean and well-presented areas. Associates may be cross-trained across multiple departments and may be asked to perform duties beyond their usual responsibilities as business needs require.

Requirements

Passion for horticulture, yard and home décor, and seasonal merchandise.
Good written and verbal communication skills.
Exceptional customer service skills.
Ability to work indoors and outdoors in varying conditions, rain or shine.
Ability to multitask, prioritize, and work independently or as part of a team.
Strong organizational and problem-solving skills.
Ability to frequently lift or move up to 3 pounds and occasionally lift or move up to 25 pounds.
Ability to meet the position’s physical demands, including sitting, standing, reaching, walking, talking, hearing, and occasionally climbing, balancing, stooping, kneeling, crouching, or crawling.

Responsibilities

Greet customers promptly and make them feel welcome in the retail location.
Build and maintain professional, courteous relationships with customers and co-workers.
Assist customers, identify their needs, and use available resources to educate them and help them select appropriate products.
Assist the management team with implementing merchandising and operational procedures.
Follow management direction and complete other duties as required.
Maintain appropriate merchandise stock levels, product quality, and presentation.
Ensure signage is current and displayed properly.
Stock and rotate products according to company direction.
Be cross-trained across multiple departments.
Operate the POS efficiently; scan items accurately, accept payments, make change, provide receipts, and bag merchandise.
Develop ideas for floral decorations and home décor displays.
Clean fixtures, shelves, backrooms, bathrooms, and floors according to company policy and management direction.
Participate in learning and development activities, including meetings, product knowledge meetings, and one-on-one interactions.