Guest Service Desk Clerk

Festival Foods•De Pere, WI

3d•Onsite

About The Position

Festival Foods is seeking a Guest Service Desk Clerk to provide friendly, professional service to guests and support the operation of the service counter. The role includes responding to inquiries in person, by phone, or electronically; sharing product and service information; resolving complaints; processing transactions; maintaining cash and media; and assisting with refunds, exchanges, cashier tills, and additional services such as DMV, lottery, and ticket sales. The clerk records guest inquiries and actions and refers unresolved issues to appropriate resources. The position is available part-time or full-time at the De Pere store, located at 1001 Main Avenue, De Pere, Wisconsin. The schedule may include mornings, afternoons, evenings, weekends, and holidays, depending on availability. Minimum availability must include 16 hours per week, with at least 8 hours per available day. The role requires regular, timely attendance and the ability to stand for extended periods, walk around the store, bend, stoop, kneel, and move or handle boxes of merchandise and fixtures. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Minimum availability of 16 hours per week, with a minimum of 8 hours per day on available days.
Strong interpersonal and guest service skills, with a genuine interest in helping and engaging with guests.
Ability to process information accurately through the register system and prioritize multiple tasks.
Ability to communicate effectively with guests and associates.
Ability to operate all necessary equipment and work in an environment with a wide range of goods and services.
Strong communication and collaboration skills and an interest in supporting team success.
Ability to stand in place for extended periods and walk in the store.
Ability to bend, stoop, and kneel regularly.
Fine finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment.
Physical ability to move and handle boxes of merchandise and fixtures throughout the store.
Ability to work varied hours and days, including nights, weekends, and holidays, as needed.

Responsibilities

Respond promptly to guest inquiries and provide product and service information in person, by phone, or electronically.
Resolve guest complaints in a friendly, professional manner and direct unresolved issues to appropriate resources.
Process transactions accurately and efficiently and maintain cash and media at Service Counter registers.
Distribute cashier tills and coordinate with cashiers to support associate and guest needs.
Assist guests with refunds, exchanges, and offers.
Provide additional services, including DMV, lottery, and ticket sales.
Record details of guest inquiries, comments, and actions.
Ensure quality standards are met, including quantity expectations at 100% by 10 a.m. and 5 p.m.
Maintain regular, timely attendance and provide adequate notice to find a replacement for occasional absences.
Perform other duties as assigned.

Benefits

15% associate discount on grocery purchases for the associate and immediate household.
Weekly pay for hourly associates.
Part-time store associates receive a $1-per-hour premium on Sundays and select holidays.
Hourly full-time store associates receive time-and-a-half pay on Sundays and select holidays.
Schedules provided two weeks in advance.
Vision insurance and two dental coverage options for eligible part-time and full-time associates.
Three weeks of paid parental leave.
Fitness reimbursement program.
Employee Assistance Program and LEAPCare Care Coaches offering confidential support.
401(k) plan with an annual discretionary company match.