Guest Service Desk Clerk

Festival Foods • Madison, WI

1d • Onsite

About The Position

Festival Foods is hiring a part-time Guest Service Desk Clerk in Madison, Wisconsin. The role provides guest assistance at the service desk, processes transactions, maintains cash and media, and supports services including DMV, lottery, and ticket sales. The clerk helps guests with refunds, exchanges, and offers, records inquiries and actions, and refers unresolved issues to appropriate resources. The position requires availability for closing shifts until 10:15 p.m. and at least 16 hours per week, with a minimum of 8 hours on each available workday. Schedules may include mornings, afternoons, evenings, weekends, and holidays, according to availability and business needs.

Requirements

• Minimum availability of 16 hours per week, with at least 8 hours per day on available workdays.
• Strong interpersonal and guest service skills, with a genuine interest in helping and engaging with guests.
• Ability to accurately process information through a register system and prioritize multiple tasks.
• Ability to communicate effectively with guests and associates.
• Ability to operate necessary equipment and work in an environment with a wide range of goods and services.
• Strong communication and collaboration skills and interest in supporting the team.
• Ability to stand in place for long periods, walk in the store, and regularly bend, stoop, and kneel.
• Fine-finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment.
• Physical ability to move and handle boxes of merchandise and fixtures, including lifting.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.

Responsibilities

• Respond promptly to guest inquiries and provide product and service information in person, by phone, or electronically.
• Resolve guest complaints in a friendly, professional manner and refer unresolved issues to appropriate resources.
• Process transactions accurately and efficiently and maintain cash and media at Service Counter registers.
• Distribute cashier tills and work with cashiers to support associate and guest needs throughout the day.
• Assist with services such as DMV, lottery, and ticket sales.
• Help guests with refunds, exchanges, and offers, and record inquiry details, comments, and actions.
• Meet quality standards, including quantity expectations at 100% by 10 a.m. and 5 p.m.
• Attend work regularly and on time in accordance with the schedule, and provide adequate notice to find a replacement for occasional absences.
• Perform other duties as assigned.

Benefits

• 15% associate discount on grocery purchases for the associate and immediate household.
• Weekly pay for hourly associates.
• Part-time store associates receive a $1-per-hour premium on Sundays and select holidays.
• Schedules provided two weeks in advance.
• Vision insurance and two dental coverage options for part-time and full-time associates.
• Three weeks of paid parental leave.
• Fitness membership reimbursement program.
• Employee Assistance Program and LEAPCare Care Coaches offering confidential support.
• 401(k) plan with an annual discretionary company match.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed