Guest Service Desk Clerk

Festival Foods • De Pere, WI

5d • Onsite

About The Position

Festival Foods is hiring a Guest Service Desk Clerk in De Pere, Wisconsin. This part-time role provides guest service at the service desk, handling inquiries, transactions, refunds, exchanges, and other services while maintaining accurate cash and media. The schedule may include mornings, afternoons, evenings, weekends, and holidays, based on availability. The position requires at least 16 hours of availability per week, with a minimum of 8 hours per available day.

Requirements

• Availability of at least 16 hours per week, with a minimum of 8 hours per available day.
• Strong interpersonal and guest service skills and a genuine interest in helping and engaging with guests.
• Ability to process information accurately through the register system and prioritize multiple tasks.
• Ability to communicate effectively with guests and associates.
• Ability to operate necessary equipment and work with a wide range of goods and services.
• Strong communication and collaboration skills and an interest in supporting team success.
• Ability to stand in place for extended periods, walk in the store, and bend, stoop, and kneel regularly.
• Fine finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment.
• Physical ability to move and handle merchandise and fixtures, including lifting.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.

Responsibilities

• Respond promptly to guest inquiries in person, by phone, or electronically; provide product and service information and resolve complaints professionally.
• Process transactions accurately and efficiently, and maintain cash and media at the service counter.
• Distribute cashier tills and support cashiers in meeting associate and guest needs.
• Provide services such as DMV transactions, lottery, and ticket sales.
• Assist guests with refunds, exchanges, and offers; record inquiry details, comments, and actions, and direct unresolved issues to appropriate resources.
• Ensure quality standards are met, including quantity expectations at 100% by 10 a.m. and 5 p.m.
• Attend work regularly and on time according to the schedule, and provide adequate notice to find a replacement for occasional absences.
• Perform other duties as assigned.

Benefits

• 15% grocery discount for the associate and immediate household.
• Weekly pay for hourly associates.
• Part-time store associates receive a $1-per-hour premium on Sundays and select holidays.
• Schedules provided two weeks in advance.
• Vision insurance and two dental coverage options for part-time and full-time associates.
• Three weeks of paid parental leave.
• Fitness membership reimbursement.
• Employee Assistance Program and LEAPCare Care Coaches offering confidential support.
• 401(k) plan with an annual discretionary employer match.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed