Guest Service Desk Clerk

Festival Foods • Madison, WI

16h • Onsite

About The Position

Festival Foods is hiring a Guest Service Desk Clerk to provide helpful, professional service to guests at its Madison store. The position reports to the Guest Services Manager and involves handling guest inquiries and complaints, processing transactions, maintaining cash and media at the service counter, and assisting with services such as DMV, lottery, and ticket sales. The role requires availability for closing shifts until 10:15 p.m. and may include mornings, afternoons, evenings, weekends, and holidays, based on availability. Part-time or full-time opportunities are available.

Requirements

• Minimum availability of 16 hours per week, with a minimum of 8 hours per available day.
• Strong interpersonal and guest service skills, with an interest in helping and engaging with guests.
• Ability to accurately process information through the register system and prioritize multiple tasks.
• Ability to communicate effectively with guests and associates.
• Ability to operate necessary equipment and work with a wide range of goods and services.
• Strong communication and collaboration skills and an interest in supporting team success.
• Ability to stand in place for long periods; walk in the store; and bend, stoop, and kneel regularly.
• Fine finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment.
• Physical ability to stand for extended periods, move and handle boxes of merchandise and fixtures, and lift.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• Availability for closing shifts until 10:15 p.m.

Responsibilities

• Respond to guest inquiries in person, by phone, or electronically; provide product and service information and resolve complaints in a friendly, professional manner.
• Process transactions accurately and efficiently and maintain cash and media at service counter registers.
• Distribute cashier tills and support cashiers throughout the day.
• Provide additional services, including DMV, lottery, and ticket sales.
• Assist guests with refunds, exchanges, and offers; record inquiries, comments, and actions, and direct unresolved issues to appropriate resources.
• Meet quality standards, including quantity expectations of 100% by 10 a.m. and 5 p.m.
• Maintain regular, timely attendance in compliance with the work schedule and provide adequate notice to find a replacement for occasional absences.
• Collaborate with the team and perform other duties as assigned.

Benefits

• 15% associate discount on grocery purchases for the associate and immediate household.
• Weekly pay for hourly associates.
• Part-time store associates receive a $1-per-hour premium on Sundays and select holidays; full-time hourly store associates receive time and a half on Sundays and select holidays.
• Schedules provided two weeks in advance.
• Vision insurance and two dental coverage options for part-time and full-time associates.
• Three weeks of paid parental leave.
• Fitness reimbursement program.
• Employee Assistance Program and LEAPCare Care Coaches for confidential support.
• 401(k) plan with an annual discretionary match.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed