Guest Service Desk Clerk

Festival Foods•Mauston, WI

5d•Onsite

About The Position

Festival Foods is a Wisconsin grocer operating more than 40 full-service supermarkets and committed to serving its communities and providing guests with exceptional service and value. The Guest Service Desk Clerk supports guests at the service counter and reports to the Guest Services Manager. The clerk responds to guest inquiries in person, by phone, and electronically; provides product and service information; and resolves complaints or directs unresolved issues to the appropriate resources. The role also involves processing transactions, maintaining cash and media at service counter registers, distributing cashier tills, and providing services such as DMV, lottery, and ticket sales. Clerks assist with refunds, exchanges, and offers and record inquiries, comments, and actions. They help maintain quality standards, including quantity expectations of 100% by 10 a.m. and 5 p.m., and collaborate with cashiers and other associates to meet guest and team needs. This part-time position is based in Mauston, Wisconsin. The schedule may include mornings, afternoons, evenings, weekends, and holidays, depending on availability and business needs. Associates must be able to stand for extended periods, walk around the store, bend, stoop, and kneel regularly, use fine finger and broad manual dexterity, and move and handle boxes of merchandise and fixtures. Reasonable accommodations may be made for associates with disabilities.

Requirements

Minimum availability of 16 hours per week, with a minimum of 8 hours per day on available days.
Genuine interest in helping and engaging with guests, with strong interpersonal and guest service skills.
Ability to process information accurately through the register system and prioritize multiple tasks.
Ability to communicate effectively with guests and associates.
Ability to operate necessary equipment and work with a wide range of goods and services.
Strong communication and collaboration skills and an interest in supporting team success.
Ability to stand in place for extended periods and walk in the store.
Ability to bend, stoop, and kneel regularly.
Fine finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment.
Physical ability to move and handle boxes of merchandise and fixtures throughout the store.
Ability to work varied hours and days, including nights, weekends, and holidays, as needed.

Responsibilities

Respond promptly to guest inquiries in person, by phone, and electronically; provide product and service information and resolve complaints professionally.
Process transactions accurately and efficiently, and maintain cash and media at service counter registers.
Distribute cashier tills and partner with cashiers throughout the day to address associate and guest needs.
Provide service counter offerings, including DMV, lottery, and ticket sales.
Assist guests with refunds, exchanges, and offers; record inquiries, comments, and actions, and direct unresolved issues to appropriate resources.
Meet quality standards, including quantity expectations of 100% by 10 a.m. and 5 p.m.
Attend work regularly and on time according to the schedule, and provide adequate notice to find a replacement for occasional absences.
Perform other duties as assigned.

Benefits

15% associate discount on grocery purchases for the associate and immediate household.
Weekly pay for hourly associates.
Part-time store associates receive a $1-per-hour premium on Sundays and select holidays.
Schedules provided two weeks in advance.
Vision insurance eligibility for part-time and full-time associates.
Two dental coverage options for part-time and full-time associates.
Three weeks of paid parental leave.
Fitness reimbursement program offering savings on fitness membership fees.
Employee Assistance Program (EAP) and LEAPCare Care Coaches providing confidential support.
401(k) plan with an annual discretionary company match.