Guest Services - Service Desk

Steins•Germantown, WI

1d•Onsite

About The Position

The Associate - Guest Services - Service Desk provides an exceptional customer experience by building relationships with customers. Associates support the management team with leadership, enthusiasm, and integrity in advancing the company’s Mission, Vision, and Values. The role requires teamwork, an interest in selling, strong communication, and carrying out the position’s duties and responsibilities. The associate greets and assists customers, helps them identify their needs, and uses available resources to guide their selections. The role also supports merchandising and operational procedures, maintains merchandise stock, quality, presentation, and signage, and stocks and rotates products as directed. Associates may be cross-trained across multiple departments and operate the point-of-sale system. The position also includes developing ideas for floral decorations and home décor displays, cleaning assigned areas, and participating in learning and development activities. The role is based in a retail location in Germantown, Wisconsin. The associate must be able to work indoors and outdoors in varying conditions, including rain or shine. The position involves frequent sitting, standing, reaching, walking, and communicating, with occasional climbing, balancing, stooping, kneeling, crouching, or crawling. It requires frequently lifting or moving up to 3 pounds and occasionally up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Passion for horticulture, yard and home décor, and seasonal merchandise.
Good written and verbal communication skills.
Exceptional customer service skills.
Ability to work indoors and outdoors in varying environmental conditions, rain or shine.
Ability to multitask, prioritize, and work independently or as part of a team.
Strong organizational and problem-solving skills.
Ability to meet the physical demands described for the role, including frequently lifting or moving up to 3 pounds and occasionally up to 25 pounds.

Responsibilities

Greet customers promptly and help them feel welcome in the retail location.
Develop and maintain professional, courteous relationships with customers and coworkers.
Assist customers, determine their needs, and use available resources to educate them and help them choose appropriate products.
Assist the management team in implementing merchandising and operational procedures.
Follow management direction and complete other duties as required to meet business needs.
Maintain appropriate merchandise stock levels, merchandise quality, and presentation.
Ensure signage is current and properly displayed.
Stock and rotate products according to company direction.
Be available for cross-training across multiple departments.
Operate the point-of-sale system efficiently; scan items accurately, accept payment, make change, provide receipts, and bag merchandise.
Conceptualize ideas for floral decorations and home décor displays.
Clean fixtures, shelves, backrooms, bathrooms, and floors according to company policy and management direction.
Participate in learning and development activities, including meetings, product knowledge meetings, and one-on-one interactions.