Front Office Guest Attendant

THE VICTUS GROUP INC•Marshfield, WI

6d•$16 - $18•Onsite

About The Position

The Guest Service Attendant provides guest services at a hotel, primarily registering arriving guests, assigning rooms, checking guests out, maintaining registration and room-assignment records in a computer database, explaining charges, and processing payments. The role represents the hotel to the public and requires courteous, helpful responses to questions and prompt attention to guest concerns. The attendant contacts housekeeping or maintenance when guests report room problems and may deliver basic necessities when other staff are unavailable. Depending on the property, duties may also include front office operations, information and services, basic bookkeeping, advance reservations, cashiering, and multi-line telephone operation. Work takes place at various office locations within a hotel. Work areas may have level carpeted, tiled, or wood flooring and are well-lit and temperature-controlled. The attendant may be exposed briefly to weather while moving between parking areas, buildings, or other outdoor areas. The position may require operating a motor vehicle as assigned. The schedule varies with facility and hotel business needs; the posting describes full-time or part-time positions with variable weekly hours. Overtime may be necessary.

Requirements

Ability to speak, read, write, and understand the primary language(s) used in the workplace.
Strong written and verbal communication skills.
Excellent customer service skills and the ability to multitask.
Ability to work independently or in a team environment.
Ability to learn on the job.
Professional appearance and personal cleanliness.
Ability to move miscellaneous items weighing up to 40 pounds; notify property management if unable to meet this requirement so it can consider reasonable accommodation.
Ability to work varying schedules according to hotel business needs.
High school qualification or equivalent is preferred.
Competency with Microsoft Office is preferred.

Nice To Haves

Bilingual ability.
Previous hospitality experience.
High school qualification or equivalent.
Competency with Microsoft Office.

Responsibilities

Provide high-quality service and greet guests promptly and warmly, using their names when possible.
Respond promptly and courteously to guest concerns, complaints, questions, and special requests.
Check guests in and out efficiently; assign rooms and maintain registration information in the computer system.
Post guest changes, compute bills, explain charges, process payments, make change, and follow cash-handling procedures.
Use the brand-specific property management system (PMS) to record guest and business information, take reservation requests, block rooms, handle special requests, and monitor room availability.
Handle guest mail, messages, wake-up calls, safe deposits, and facsimiles according to established procedures.
Answer the switchboard using proper telephone etiquette.
Maintain knowledge of hotel staff, room locations, rates, amenities, selling strategies, local attractions, restaurants, businesses, interstates, and other roadways.
Promote hotel marketing programs and maintain a positive, interactive relationship with property-based sales personnel.
Follow emergency, security, safety, cash-handling, credit-card authorization, and counterfeit-currency procedures.
Keep the lobby and guest areas clean and presentable; know guestroom cleaning standards, basic routine maintenance, mechanical-unit operation, and laundry-equipment operation.
Inform maintenance personnel of maintenance needs and inform management of guest- or system-related problems.
Open and close shifts, make cash drops, and balance credit cards, cash, and change funds throughout each shift.
Communicate relevant information to incoming staff and management through the front desk log; pass guest lost-and-found inquiries to management.
Maintain adequate office supplies, including folio paper, registration slips, and pens.
Wear the required uniform and maintain a neat, clean, professional appearance.
Attend work regularly and work varying schedules as required by hotel business needs.
Perform other duties assigned by management that are within the associate’s abilities and comply with company work rules, procedures, and policies.