Front Office Guest Attendant

THE VICTUS GROUP MASTER•Marshfield, WI

6d•$16 - $18•Onsite

About The Position

The Guest Service Attendant provides guest services at the Holiday Inn Marshfield, primarily checking guests in and out, assigning rooms, maintaining registration records in the property management system, preparing bills, and processing payments. The role represents the hotel and requires courteous, helpful interactions with guests, responding to concerns and special requests, and coordinating with housekeeping or maintenance when room problems arise. The attendant may deliver basic necessities when other staff are unavailable. Additional duties may include front office operations, basic bookkeeping, advance reservations, cashiering, and multi-line telephone operation. The position works at various office locations within a hotel facility and may involve limited exposure to outdoor weather while moving around the property. Work schedules and hours vary according to facility and business needs. The role may require operating a motor vehicle as assigned and moving items weighing up to 40 pounds.

Requirements

Ability to speak, read, write, and understand the primary language or languages used in the workplace.
Strong written and verbal communication skills.
Excellent customer service skills.
Ability to multitask and work alone or as part of a team.
Ability to learn on the job.
Professional appearance and personal cleanliness.
Ability to move miscellaneous items weighing up to 40 pounds; reasonable accommodation may be considered.
Ability to follow work rules, procedures, and company policies.
High school qualification or equivalent is listed as preferred.

Nice To Haves

Bilingual ability.
Previous hospitality experience.
Competency with Microsoft Office.

Responsibilities

Provide high-quality service and greet guests promptly in a friendly and sincere manner.
Use guests’ names when possible and respond promptly to concerns, complaints, and special requests.
Check guests in and out efficiently, assign rooms, record registration information, and monitor room availability.
Prepare and explain guest charges, process payments, make change, and follow cash-handling and credit-card authorization procedures.
Post guest changes and compute bills using the brand-specific property management system.
Take reservation requests, block rooms, and handle special requests.
Promote hotel marketing programs and record corporate and leisure business information in the property management system.
Answer the switchboard using proper telephone etiquette and handle guest mail, messages, facsimiles, and wake-up calls.
Handle guest safe deposits according to established procedures.
Maintain knowledge of hotel staff, room locations, rates, amenities, selling strategies, local attractions, restaurants, businesses, and roadways.
Contact housekeeping or maintenance to address guest room problems and keep maintenance personnel informed of maintenance needs.
Know how to clean guestrooms to standards, perform basic routine maintenance, operate guestroom mechanical units, and operate laundry equipment.
Keep the lobby and guest areas clean and presentable and maintain adequate front desk office supplies.
Open and close shifts, make cash drops, and ensure cash, change funds, and credit-card transactions are properly balanced and authorized.
Monitor currency intake to protect against counterfeit bills.
Communicate pertinent information to incoming staff and management through the front desk log.
Inform management of guest-related or systems-related complaints and problems, and pass lost-and-found inquiries to management.
Follow emergency, security, and safety procedures and wear the required uniform while maintaining a neat, clean appearance.
Attend work regularly and work varying schedules as required by hotel business needs.
Perform other duties assigned by management that are within the associate’s abilities.