Front Office Guest Attendant

THE VICTUS GROUP MASTER•Palmdale, CA

5d•$17 - $17•Onsite

About The Position

The Guest Service Attendant provides hotel guests with courteous, high-quality service. The position primarily involves registering arriving guests, assigning rooms, checking guests out, maintaining reservation and registration information in the property management system, explaining charges, processing payments, and responding to guest questions and requests. The attendant may contact housekeeping or maintenance to resolve room issues and, when needed, deliver basic necessities to guests. Depending on the property, duties may also include front office operations, basic bookkeeping, advance reservations, cashiering, and multi-line telephone operation. The role is based at a variety of office locations within the hotel. Work areas are level and may have carpet, tile, or wood flooring; they are well lit and temperature controlled. Limited exposure to weather may occur when moving between buildings or outdoor areas, and operation of a motor vehicle may be required as assigned. The schedule varies according to hotel needs and may include variable hours. Breaks depend on the shift, and overtime may be necessary.

Requirements

Ability to speak, read, write, and understand the primary language or languages used in the workplace.
Strong written and verbal communication skills.
Excellent customer service skills and the ability to respond courteously to guests.
Ability to multitask and work independently or as part of a team.
Ability to learn on the job.
Professional, well-presented appearance and adherence to uniform and personal-grooming standards.
Ability to move items weighing up to 40 pounds; reasonable accommodation may be considered if needed.
Valid driver's license and clean driving record.
Ability to work varying schedules based on hotel business needs and overtime when necessary.

Nice To Haves

High school qualification or equivalent.
Previous hospitality experience.
Bilingual ability.
Competency with Microsoft Office.

Responsibilities

Provide high-quality service and greet guests promptly and sincerely, using their names when possible.
Respond promptly and courteously to guest concerns, complaints, questions, and special requests.
Check guests in and out efficiently; assign rooms, process room changes, and maintain registration and guest information in the property management system.
Prepare and explain guest bills, collect payments, make change, follow cash-handling procedures, balance funds, and obtain required authorization for credit card transactions.
Take reservation requests, block rooms, monitor room availability, and handle special requests.
Answer the switchboard using proper telephone etiquette and handle guest mail, messages, wake-up calls, and facsimiles according to procedures.
Provide information about hotel services, staff, room locations, rates, amenities, local attractions, restaurants, businesses, interstates, and other roadways.
Contact housekeeping or maintenance to address room problems, communicate maintenance needs, and deliver basic necessities when needed and when other staff are unavailable.
Follow emergency, security, and safety procedures; handle guest safe deposits according to established procedures.
Promote hotel marketing programs and record appropriate corporate and leisure information in the property management system.
Maintain positive working relationships with property-based sales personnel and communicate relevant information to incoming staff and management through the front desk log.
Keep lobby and guest areas presentable and monitor office supplies to support continuous operations.
Open and close shifts, make cash drops, and monitor cash and payment transactions for accuracy and counterfeit currency.
Maintain knowledge of how to clean guestrooms to standards, perform basic routine maintenance, operate guestroom mechanical units, and operate laundry equipment.
Wear the required uniform and maintain personal cleanliness and a neat appearance.
Attend work regularly and work varying schedules as business needs require; perform other duties assigned within the associate’s abilities.
Move miscellaneous items weighing up to 40 pounds.
Operate a motor vehicle when assigned and maintain a valid driver's license and clean driving record.