Guest Attendant
About The Position
Hotel Management & Consulting is seeking a positive, professional, and solution-oriented Guest Attendant. This highly visible customer service role serves as the face of the property and the first point of contact for guests. The attendant supports daily front office operations, guest services, laundry, cleaning and maintenance, sales and marketing, and property security and emergency procedures. The company describes its culture as performance-based, balancing hard work with respect for personal life. It offers equal opportunity and advancement based on merit and operates with a small, efficient hospitality team. The company may modify the job description and duties; employment is at will, and reasonable accommodation may be provided to qualified individuals with disabilities. The workplace is drug-free, and the company participates in E-Verify following a favorable hiring decision.
Requirements
- At least one year of customer service experience.
- Proficient computer skills.
- Excellent communication skills.
- Strong organizational, time-management, and problem-solving skills.
- Proactive approach to solving problems.
- Willingness to work a changing schedule.
Nice To Haves
- Hotel operations experience preferred.
Responsibilities
- Handle daily front office operations, including reservations, renewals, check-outs, and check-ins.
- Review and approve front office paperwork and reports.
- Ensure guest needs are met and fulfill special requests, such as linen exchanges.
- Conduct tours for potential guests and close sales.
- Complete laundry duties, including washing, drying, folding, and organizing linens and towels; keep the laundry area clean and organized.
- Perform cleaning tasks as needed, including vacuuming, dusting, and sanitizing public areas.
- Ensure cleaning supplies are stocked and distributed throughout the property.
- Assist with in-house guest sales and marketing initiatives to increase occupancy.
- Know and follow property emergency procedures and ensure the security needs of the property and guests are met.
- Perform other duties as assigned.
Benefits
- DailyPay access with flexible options to access earnings.
- Medical, dental, and vision benefits for eligible full-time employees.
- Paid time off for eligible full-time employees.
- Employee Assistance Program for personal or work-related concerns, provided to all employees.
- Opportunities for advancement within the company.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
