Guest Attendant

StudioRes by Marriott (Hotel Management and Consulting, Inc. (HMC))•Savannah, TN

9d•$15 - $17

About The Position

Hotel Management & Consulting is seeking a positive, professional, and problem-solving Guest Attendant. This highly visible customer service role serves as the face of the property and the first point of contact for guests. The position supports front office operations, guest services, laundry, cleaning and maintenance, sales and marketing, and emergency procedures. The company describes its culture as performance-based, balancing hard work with respect for personal life, equal opportunity, merit-based advancement, and a small, efficient hospitality team.

Requirements

At least one year of customer service experience.
Proficient computer skills.
Excellent communication skills.
Strong organizational, time-management, and problem-solving skills.
Proactive approach to solving problems.
Willingness to work a changing schedule.
Ability to kneel, squat, stand, sit, bend, and twist for long periods.
Ability to lift, push, or pull up to 20 pounds regularly and occasionally up to 50 pounds.

Nice To Haves

Hotel operations experience is preferred.

Responsibilities

Handle daily front office operations, including reservations, renewals, check-outs, and check-ins.
Review and approve front office paperwork and reports.
Ensure guest needs are met, conduct tours for potential guests, close sales, and fulfill special requests such as linen exchanges.
Wash, dry, fold, and organize linens and towels, and maintain a clean, organized laundry area.
Perform cleaning tasks as needed, including vacuuming, dusting, and sanitizing public areas.
Ensure cleaning supplies are stocked and distributed across the property.
Assist with in-house guest sales and marketing initiatives to increase occupancy.
Know and follow property emergency procedures and ensure the security needs of the property and guests are met.
Perform other duties as assigned.