Guest Attendant

Hotel Management & Consulting • Chandler, AZ

7d

About The Position

Hotel Management & Consulting is seeking a positive, professional, and problem-solving Guest Attendant. This highly visible customer service role serves as the face of the property and the first point of contact for guests. The role supports daily front office operations, guest services, laundry, cleaning and maintenance, sales and marketing, and property emergency procedures. The company describes its culture as performance-based, balancing hard work with respect for personal life, and emphasizes merit-based opportunity and advancement within a small hospitality team.

This job description may be modified by the company and does not constitute an employment contract; employment remains at will. The company provides equal employment opportunities, complies with applicable non-discrimination laws, participates in E-Verify following a favorable hiring decision, prohibits unlawful harassment and interference with employees’ duties, may provide reasonable accommodation for qualified individuals with disabilities, and is a drug-free workplace.

Requirements

• At least one year of customer service experience.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time-management, and problem-solving skills.
• Proactive approach to solving problems.
• Willingness to work a changing schedule.
• Ability to perform tasks involving kneeling, squatting, standing, sitting, bending, and twisting for long periods.
• Ability to lift, push, and pull up to 20 pounds regularly and occasionally up to 50 pounds.

Nice To Haves

• Hotel operations experience preferred.

Responsibilities

• Carry out daily property and front office operations, including reservations, renewals, check-outs, and check-ins.
• Review and approve front office paperwork and reports.
• Ensure guest needs are met and fulfill special requests, such as linen exchanges.
• Conduct tours for potential guests and close sales.
• Wash, dry, fold, and organize linens and towels, and maintain a clean and organized laundry area.
• Perform cleaning tasks as needed, including vacuuming, dusting, and sanitizing public areas.
• Stock and distribute cleaning supplies across the property.
• Assist with in-house guest sales and marketing initiatives to increase occupancy.
• Know and follow property emergency procedures and ensure the security needs of the property and guests are met.
• Perform other duties as assigned.

Benefits

• DailyPay access for flexible access to earned pay.
• Medical, dental, and vision benefits for full-time employees.
• Paid time off for full-time employees.
• Employee Assistance Program provided to all employees.
• Career advancement opportunities for dedicated employees.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed