Guest Attendant

Hotel Management & Consulting • Lynchburg, VA

9d

About The Position

Hotel Management & Consulting is seeking a positive, professional, and problem-solving Guest Attendant. This highly visible customer service role serves as the face of the property and the first point of contact for guests. The position supports front office operations, guest services, laundry, cleaning and maintenance, sales and marketing, and emergency procedures. The company describes its culture as performance-based, with hard work balanced by respect for personal life, merit-based advancement, and a small, efficient hospitality team. The company may modify or change this job description, and it does not constitute an employment contract; employment remains at will. The company provides equal employment opportunities and may provide reasonable accommodation for qualified individuals with disabilities. It is a drug-free workplace and participates in E-Verify following a favorable hiring decision.

Requirements

• At least one year of customer service experience.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time-management, and problem-solving skills.
• Proactive approach to solving problems.
• Willingness to work a changing schedule.
• Ability to kneel, squat, stand, sit, bend, and twist for long periods.
• Ability to lift, push, and pull up to 20 pounds regularly and occasionally up to 50 pounds.

Nice To Haves

• Hotel operations experience preferred.

Responsibilities

• Handle daily property and front office operations, including reservations, renewals, check-outs, and check-ins.
• Review and approve front office paperwork and reports.
• Ensure guest needs are met and fulfill special guest requests, such as linen exchanges.
• Conduct tours for potential guests and close sales.
• Wash, dry, fold, and organize linens and towels; maintain a clean and organized laundry area.
• Perform cleaning tasks as needed, including vacuuming, dusting, and sanitizing public areas.
• Ensure cleaning supplies are stocked and distributed across the property.
• Assist with in-house guest sales and marketing initiatives to increase occupancy.
• Know and follow property emergency procedures and ensure the security needs of the property and guests are met.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits for full-time employees.
• Paid time off for full-time employees.
• DailyPay access to flexible pay options.
• Employee Assistance Program for personal or work-related concerns.
• Opportunities for advancement within the company.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed