Guest Attendant
About The Position
Hotel Management & Consulting is seeking a positive, professional, and solution-oriented Guest Attendant. This highly visible customer service position serves as the face of the property and the first point of contact for guests. The role supports daily front office operations, guest services, laundry, cleaning and maintenance, sales and marketing, and property emergency and security procedures. The company describes its culture as performance-based, balancing hard work with respect for personal life. It offers equal opportunity and merit-based advancement and operates with a small, efficient team of hospitality professionals. The duties listed are not exhaustive and may be modified or supplemented by the company. Employment is at will, and reasonable accommodation may be provided to qualified individuals with disabilities.
Requirements
- Minimum of one year of customer service experience.
- Proficient computer skills.
- Excellent communication skills.
- Strong organizational, time-management, and problem-solving skills.
- Proactive approach to solving problems.
- Willingness to work a changing schedule.
- Ability to kneel, squat, stand, sit, bend, and twist for long periods.
- Ability to lift, push, and pull up to 20 pounds regularly and occasionally up to 50 pounds.
Nice To Haves
- Hotel operations experience preferred.
Responsibilities
- Support daily front office operations, including reservations, renewals, check-outs, and check-ins.
- Review and approve front office paperwork and reports.
- Ensure guest needs are met, conduct tours for potential guests, and close sales.
- Fulfill special guest requests, such as linen exchanges.
- Wash, dry, fold, and organize linens and towels, and maintain a clean and organized laundry area.
- Perform cleaning tasks as needed, including vacuuming, dusting, and sanitizing public areas.
- Ensure cleaning supplies are stocked and distributed throughout the property.
- Assist with in-house guest sales and marketing initiatives to increase occupancy.
- Know and follow property emergency procedures and meet the security needs of the property and guests.
- Perform other duties as assigned.
Benefits
- DailyPay access with flexible options for accessing earnings.
- Medical, dental, and vision benefits for full-time employees.
- Paid time off for full-time employees.
- Employee Assistance Program for personal or work-related concerns.
- Career advancement opportunities for dedicated employees.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
