GUEST SERVICE ASSOCIATE

European Wax Center•Leesburg, VA

1d•$14 - $18•Onsite

About The Position

The Guest Service Associate is a sales and guest-experience team member at European Wax Center. The role welcomes guests, learns their needs and skincare goals, and recommends services, packages, memberships, and retail products. Associates earn commission on packages sold, with earnings tied to sales performance. The position also includes front-desk service, appointment booking, guest support, and opening and closing responsibilities as a key holder. Team members are expected to uphold Artemis Wax’s core values: “We are Team Players,” “We Play to Win,” “We Bring the Energy,” and “We are Committed.” The role is based in Leesburg, Virginia. The posting lists part-time or full-time availability, a high school education level, an hourly salary range of $14.00–$18.00, no travel, and a Monday-through-Sunday shift schedule. The work environment is fast-paced and involves frequent communication, changing activities, and handling multiple tasks. Team members may stand or sit for up to eight hours per day and occasionally lift up to 30 pounds.

Requirements

At least one year of service or retail experience.
Proactive, adaptable problem solver and positive team player.
Strong interpersonal and communication skills.
Comfort using point-of-sale systems and computers.
Ability to adapt to different guest personalities and remain calm under pressure.
Commitment to maintaining a clean and organized workspace.
Ability to stand or sit for up to eight hours per day.
Ability to lift up to 30 pounds occasionally.

Nice To Haves

Sales experience is strongly preferred.

Responsibilities

Sell service packages, memberships, and retail products to new and returning guests, and prebook their next visit.
Own individual sales goals and performance metrics.
Learn guests’ needs, preferences, and skincare goals and recommend appropriate services and products.
Learn services, packages, promotions, and retail products well enough to explain the benefits of regular waxing.
Serve as a key holder and open and close the center.
Greet guests, book appointments, and address questions or concerns promptly and professionally.
Keep the front desk and lobby organized and aligned with brand standards.
Participate in ongoing training to develop product knowledge and sales skills.
Work effectively in a fast-paced environment, communicate with others, accept constructive feedback, and adapt activities to business needs.