GUEST SERVICE ASSOCIATE
About The Position
As a Guest Service/Sales Associate at European Wax Center, you help create a warm and welcoming atmosphere for guests. You use a friendly demeanor and sales skills to make guest interactions positive and memorable, while upholding Artemis Wax’s core values: We are Team Players, We Play to Win, We Bring the Energy, and We are Committed. The salary range includes a base hourly rate plus package sales commission. The role involves working with guests at the front desk and in the lobby, learning about their needs and skincare goals, explaining services and promotions, and supporting reservations and guest concerns. You also help maintain a clean, organized environment and collaborate with colleagues. Work is primarily indoors in a moderate, controlled temperature. The position requires adapting to changing activity and working effectively in stressful situations while communicating with guests, coworkers, and management.
Requirements
- One year of related service or retail experience.
- Exceptional interpersonal and communication skills for clear, effective interactions with guests.
- Proficiency with point-of-sale systems and computer technology.
- Ability to adapt to different guest personalities and remain calm under pressure.
- Commitment to maintaining a clean and organized work environment.
- Ability to work effectively in stressful environments, communicate with others, accept constructive feedback from direct supervisors, and adapt to frequent changes in activity.
- Ability to stand or sit at a desk, walk, and maneuver between simultaneous tasks; the duration of these activities varies by day.
- Ability to lift up to 50 pounds occasionally.
- Talking and hearing continuously as part of communication with clients, coworkers, and management.
Nice To Haves
- Previous sales experience is strongly preferred.
Responsibilities
- Greet guests in a friendly and inviting manner.
- Engage guests to understand their needs, preferences, and skincare goals.
- Educate guests about wax pass options, current promotions, the benefits of regular waxing, and prebooking.
- Maintain knowledge of European Wax Center services and its retail line.
- Uphold Artemis Wax standards and protocols.
- Address guest inquiries, book reservations, and resolve concerns promptly and professionally.
- Maintain an organized and inviting front desk and lobby, meeting cleanliness and hygiene standards.
- Support colleagues and share product knowledge to foster a positive, collaborative team environment.
- Participate in ongoing training and development to maintain brand knowledge and improve sales techniques.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
