GUEST SERVICE ASSOCIATE

European Wax Center•Westwood, NJ

1d•$16 - $22•Onsite

About The Position

The Guest Service Associate is a sales-focused role at European Wax Center, helping guests feel welcome and recommending appropriate services, packages, memberships, and retail products. The associate learns guests’ needs, preferences, and skincare goals, explains the benefits of regular waxing, and encourages guests to book their next visit. Commission is earned on packages sold, and individual performance is measured against sales goals and metrics. The position also includes opening and closing the center as a key holder, handling appointments and guest questions, maintaining the front desk and lobby to brand standards, and participating in ongoing training. The role requires working effectively in a fast-paced environment, adapting to changing activities and guest needs, and communicating with guests, colleagues, and management.

Requirements

One year of service or retail experience.
Be a proactive, adaptable problem solver and positive team player.
Have exceptional interpersonal and communication skills.
Be comfortable using point-of-sale systems and computers.
Adapt to different guest personalities and remain calm under pressure.
Be committed to keeping a clean and organized workspace.
Work effectively in a fast-paced environment, communicate with others, accept constructive feedback from direct supervisors, and change activities as business needs require.
Be able to stand or sit for up to 8 hours per day.
Be able to move between several tasks happening at the same time.
Be able to lift up to 30 lbs. occasionally.
Be able to talk and hear continuously when communicating with guests, team members, and management.

Nice To Haves

Sales experience is strongly preferred.

Responsibilities

Sell service packages, memberships, and retail products to new and returning guests, and prebook their next visit.
Own individual sales goals and performance metrics.
Learn each guest’s needs, preferences, and skincare goals, and recommend appropriate services and products.
Know the services, packages, promotions, and retail line well enough to explain the benefits of regular waxing.
Serve as a key holder and open and close the center.
Greet guests, book appointments, and resolve questions or concerns promptly and professionally.
Keep the front desk and lobby organized and up to brand standards.
Participate in ongoing training to develop product knowledge and sales skills.