GUEST SERVICE ASSOCIATE

European Wax Center•Manheim Township, PA

4d•$13 - $17•Onsite

About The Position

As a Sales & Guest Experience Associate at European Wax Center, you are a key part of the sales team. You welcome guests, learn what they are looking for, and recommend service packages and products. The role involves selling packages and retail products, providing a positive guest experience, and earning commission on packages sold. Team members are expected to uphold the Artemis Wax Core Values: We are Team Players, We Play to Win, We Bring the Energy, and We are Committed. The position is based in Lancaster, Pennsylvania, and is listed as part-time or full-time. The role is in the Sales category, with a salary range of $13.00–$17.00 base plus commission per year. No travel is required, and the job shift is any day Monday through Sunday. The work environment is fast-paced and requires frequent communication, constructive feedback, changing activities as business needs require, and managing multiple tasks. Team members may stand or sit for up to eight hours per day and occasionally lift up to 30 pounds.

Requirements

One year of service or retail experience.
Proactive, adaptable problem solver and positive team player.
Exceptional interpersonal and communication skills.
Comfortable using point-of-sale systems and computers.
Able to adapt to different guest personalities and remain calm under pressure.
Committed to maintaining a clean and organized workspace.
Able to work effectively in a fast-paced environment, communicate with others, and accept constructive feedback from direct supervisors.
Able to change activities frequently and move between several tasks happening at the same time.
Able to stand or sit for up to eight hours per day.
Able to occasionally lift up to 30 pounds.

Nice To Haves

Sales experience is strongly preferred.

Responsibilities

Sell service packages, memberships, and retail products to new and returning guests, and prebook guests' next visits.
Own individual sales goals and performance metrics.
Learn each guest’s needs, preferences, and skincare goals, and recommend suitable services and products.
Understand services, packages, promotions, and retail products well enough to explain the benefits of regular waxing.
Serve as a key holder and open and close the center.
Greet guests, book appointments, and promptly and professionally resolve questions or concerns.
Keep the front desk and lobby organized and consistent with brand standards.
Participate in ongoing training to develop product knowledge and sales skills.