GUEST SERVICE ASSOCIATE

European Wax Center•East Farmingdale, NY

2d•$17 - $19•Onsite

About The Position

The Guest Service Associate is a key member of the sales team at European Wax Center, welcoming guests, learning about their needs, and recommending appropriate service packages and retail products. The associate supports guest satisfaction and repeat visits through sales, appointment booking, and professional service. Commission is earned on packages sold, with earnings tied to sales performance. The role also serves as a key holder responsible for opening and closing the center, and includes ongoing training in product knowledge and sales skills.

Requirements

One year of service or retail experience.
Proactive, adaptable problem solver and positive team player.
Exceptional interpersonal and communication skills.
Comfortable using point-of-sale systems and computers.
Able to adapt to different guest personalities and stay calm under pressure.
Committed to maintaining a clean and organized workspace.

Nice To Haves

Sales experience is strongly preferred.

Responsibilities

Sell service packages, memberships, and retail products to new and returning guests, and prebook their next visit.
Own individual sales goals and performance metrics.
Learn guests’ needs, preferences, and skincare goals, and recommend appropriate services and products.
Understand services, packages, promotions, and retail products well enough to explain the benefits of regular waxing.
Serve as a key holder and open and close the center.
Greet guests, book appointments, and address questions or concerns quickly and professionally.
Keep the front desk and lobby organized and aligned with brand standards.
Participate in ongoing training to develop product knowledge and sales skills.