GUEST SERVICE ASSOCIATE

European Wax Center•Evesham Township, NJ

2d•$16 - $35

About The Position

The Guest Service Associate is a sales and guest-experience team member at European Wax Center. The role welcomes guests, identifies their needs, and recommends service packages, memberships, and retail products. Associates earn commission on packages sold, with earnings tied to sales performance. The position also serves as a key holder responsible for opening and closing the center and helps maintain an organized, brand-standard front desk and lobby.

Requirements

At least one year of service or retail experience.
Proactive, adaptable problem solver and positive team player.
Strong interpersonal and communication skills.
Comfort using point-of-sale systems and computers.
Ability to adapt to different guest personalities and remain calm under pressure.
Commitment to maintaining a clean and organized workspace.
Ability to work effectively in a fast-paced environment, communicate with others, accept constructive feedback, change activities as business needs require, and manage multiple tasks.
Ability to stand or sit for up to eight hours per day and lift up to 30 pounds occasionally.
Continuous talking and hearing when communicating with guests, team members, and management.

Nice To Haves

Sales experience is strongly preferred.

Responsibilities

Sell service packages, memberships, and retail products to new and returning guests, and prebook their next visit.
Own individual sales goals and performance metrics.
Learn guests’ needs, preferences, and skincare goals and recommend appropriate services and products.
Understand services, packages, promotions, and retail products well enough to explain the benefits of regular waxing.
Serve as a key holder and open and close the center.
Greet guests, book appointments, and address questions or concerns promptly and professionally.
Keep the front desk and lobby organized and up to brand standards.
Participate in ongoing training to develop product knowledge and sales skills.